Soporte Técnico Bilingüe

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

Soporte Técnico Bilingüe – Guadalajara, Jalisco, Mexico

We are currently seeking a Soporte Técnico Bilingüe to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Responsibilities

• Provide exceptional IT Service Desk support, guidance, and training to end‑users for various IT devices, applications, or processes.
• Record, update, and escalates support issues to the next level promptly.
• Support all IT onboarding activities for end‑users.
• Work with our internal IT teams on system testing, integration, and maintenance.
• Engage in discovering new IT business tools to support our business users and our internal IT team.
• Seek, suggest, evaluate, and implement process and technology improvements.
• Willing to learn grow in other IT business areas.

Qualifications

• Excellent English written and verbal communication skills.
• Exceptional customer service skills.
• Great team player.
• 24/7 rotational shifts and week offs; work from office mandatory.
• Excellent communication skills, comfortable working with various stakeholders.
• Strong troubleshooting skills, bug‑finding, and resolution.
• Ability to work independently within a diverse global team.
• IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft environment).

Equity, Diversity & Inclusion

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.