Learning Platforms Analyst (Miguel Hidalgo) (Xico)

Responsibilities

• Manage, control, and monitor operational activities related to self‑learning platforms and the integration of new technologies.
• Ensure proper functioning of platforms, foster continuous innovation, and provide efficient service supporting the organization’s strategic objectives.
• Platforms management and content uploading.
• Maintain chatbots and introduce new services to optimize the learning process.
• Resolve tickets and maintain ServiceNow (SNOW) records.
• Provide support for users through direct contact.
• Ensure data quality assurance.
• Distribute updates via Monday.
• Consult on process improvement initiatives.
• Optimize user experience.
• Escalate tickets with the general support team to resolve issues and drive platform improvements.

Qualifications

• Bachelor's degree required.
• 3–5 years of PepsiCo learning experience or related business experience.
• 2–3 years of experience administering LMS/LXP platforms (Degreed, Success Factors, Schoox, etc.).
• Fluent conversational English; desire to learn Portuguese.
• Expertise in data analysis (master data, organization, spreadsheets, lookups, formulas, hierarchies, etc.).
• Experience organizing troubleshooting requests.
• Experience working with specific SLAs in the services portfolio.
• Ability to engage with client groups and final users to assess Learning Platform needs.
• Ability to manage ambiguous situations, conflicting priorities, and react to urgent demands.
• Capability to provide strategic consultation and hands‑on solutions.
• Very strong communication skills, able to communicate concisely and with urgency at all organizational levels.

Benefits

• Opportunities to learn and develop daily through a wide range of programs.
• Internal digital platforms that promote self‑learning.
• Leadership development programs.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• Recognition programs for seniority, behavior, leadership, and life moments.
• Financial wellness programs to support all life stages.
• Flexibility program to balance personal and work life, adapting the workday to your lifestyle.
• Family benefits including Wellness Line, discounts, scholarship programs for children, aid plans for various life moments, and more.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a workforce and innovation for the organization.