Customer Service Representative (Customer Success) (Guadalajara)

What You Will Do

• Monitor Traba's daily operations live and make sure all shifts posted on our marketplace are executed flawlessly and prepare and troubleshoot in real-time in order to do so
• Coordinate closely with Territory Operations Manager to understand each customer's unique needs to shape the daily operations to meet those needs
• Ensure a positive and trusted experience for our workers on our platform
• Provide excellent experience for our workers before, during, and after their shifts
• Resolve support issues for workers in a timely manner to ensure customer satisfaction
• Communicate with and manage our workers effectively to deliver the number of workers our clients require to run their businesses
• Ensure workers are clocked in and clocked out at the right times to ensure accurate payment
• Identify opportunities to improve our processes, tooling, and product to be more efficient
• Support with forward‑filling or worker‑vetting initiatives when needed
• Help us build standard operating procedures and continuously improve upon them
• Learn and master multiple internal systems
• Help workers understand how to use the Traba app and handle sensitive, complex user‑facing issues on the platform

What You Will Need

• 2+ years of professional experience at a fast-growth company in a customer success, business support or similar role
• Proven ability to balance multiple critical tasks, work under pressure, and consistently deliver against deadlines
• An ownership mentality and strong work ethic that you bring to work every day
• Enthusiastic and positive attitude with strong customer empathy and care for our workers
• Customer management skills, including problem-solving, setting customer expectations, and building customer relationships
• Grit and willingness to roll up your sleeves and tackle something hands‑on
• Excellent communication skills, both verbal and written
• Attention to detail balanced with swift execution
• Ability to thrive in a fast‑paced and ambiguous environment
• Excellent organization, time management, and prioritization skills

Job Details and Benefits

• Competitive pay with opportunity to grow into bigger responsibilities and rewards
• Opportunity to work with a highly competent team to grow yourself as a professional
• Rotating shifts including early mornings and weekends as well as regular weekdays and weeknights. You must be flexible
• As Traba is not active in Mexico yet, you will be paid your entire compensation as an independent contractor and you will be fully responsible for paying the corresponding income taxes to the government.

Equal Opportunity Employer

Traba is dedicated to promoting Equal Opportunity employment practices. We evaluate all applicants without discrimination based on race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other characteristics that are legally protected by local, state, or federal regulations. We encourage applicants from a variety of backgrounds, experiences, and skill sets.