Boutique Manger, Palacio Guadalajara

Boutique Manager, Guadalajara

This role is the leader of the business. Ensuring goals are met and other KPIs are achieved. Responsible for ensuring the culture is captured. Represents a part of a larger luxury market and is responsible for ensuring the highest quality standards, hiring the best, to ensuring the best visuals, understanding the product and the client. This position must also understand the importance of relationship building within their local community for the events and relationships to know the climate. Responsible for upwards communication.

SALES

• Achieves sales budget & revisions, motivating the team to achieve sales targets, and promoting the boutique’s goal
• Develops and implements strategic sales plans to achieve the boutique’s targets, in alignment with broader company objectives
• Monitors monthly sales targets and KPIs, and strategizes plan for achieving monthly and yearly KPI’s
• Listens to sales team to liaise feedback to Directors
• Collaborates with Buying and Planning and Inventory to discuss appropriate stock levels to achieve targets
• Stays abreast of and keeps the team up-to-date on all Product Knowledge trainings
• Sets example for exceptional customer service, ensuring Client Advisors exude the CL spirit and ability to conduct our selling ceremony with every single customer in every encounter

BRAND AMBASSADOR

• Represents the brand as a CL ambassador by promoting the brand culture and core values.
• Facilitates outreach through networking with key groups in market to build relationships
• Develops, plans, and executes events throughout the year to promote new collections and product launches
• Promotes CL to bring awareness in the market
• Exudes consistent passion for CL that is shared and communicated with clients and team

TEAM PERFORMANCE

• Leads and inspires a team to deliver exceptional customer service while instilling the Company values
• Sets clear expectations, provides guidance, and fosters a fun, positive and collaborative environment
• Organizes and oversees onboarding and trainings with new team members to ensure they are well-versed and confident when educating guests, our approach to customer service, and the overall brand ethos
• Ensures that new hires are clear on their role and responsibility to acclimate them to the team, process, and procedures
• Ensures team members have comprehensive knowledge of luxury standards, products, materials, and craftsmanship enabling them to provide expert advice
• Establishes and communicates clear performance goals and KPIs for the team, regularly reviewing individual and collective performance
• Provides feedback, motivational strategies, and coaching to enhance team members’ sales techniques, operational processes, and customer interactions
• Recognizes and celebrates outstanding performance, fostering a culture of achievement and excellence
• Develops and maintains schedules that ensure adequate coverage while managing labor costs and balancing PTO requests
• Addresses any interpersonal conflicts or issues within the team promptly and professionally, seeking resolutions that maintain team cohesion and togetherness
• Actively identifies skill gaps or areas of opportunity within the team and collaborates with the head office to facilitate relevant actions and skill development training. Coaching on the spot encouraged
• Maintains composure under pressure and guides the team through challenging, high-stress situations, ensuring a seamless customer experience

BOH & STOCK MANAGEMENT

• Supervises incoming and outgoing shipments of inter-boutique transfers, customer orders, corporate rebalances and new product deliveries.
• Trains and leads the team to ensure proper inventory handling, adherence to procedures, and recordkeeping
• Collaborates with the inventory control team to conduct monthly cycle counts and annual inventory, ensuring accurate reconciliation and minimizing stock discrepancies
• Adheres to audit protocols to effectively reduce shrinkage and maintain accuracy.
• Responsible for boutique inventory results
• Coordinates closely with cross-functional teams, including warehouse, Logistics, and Finance, to optimize inventory processes and address challenges
• Manages and supports stock levels through direct communication with manager as well as the Buying Team to maximize sell-through

OPERATIONS

• Maintains supply of store supplies and assets while balancing operating expense that is mindful of budget
• Ensures all team members are trained and adhere to all policies and procedures
• Enforces risk management policies to minimize losses from fraudulent activities
• Supports and maintain visual merchandising standards including lighting, repairs and overall maintenance
• Complies and assesses all auditing checklist standard to ensure compliance as well as areas for improvement

INTERDEPARTMENTAL MANAGEMENT

• Awareness of and active in working with all departments in the Head Office
• Leads team to success by recruiting top tier candidates, in partnership with HR, in the recruiting process, selecting top-tier candidates who align with the CL core values, technical proficiencies, and image
• Communicates with Retail Operations and Store Development related to needs that the store may have, such as any facilities, repairs, or maintenance requests
• Communicates to either Manager or directly with interdepartmental heads in Corporate (depending on the need) to give feedback or get support
• Feedback Loop: responsible for communicating customer, staff, and retail partners feedback, product suggestions, and market trends to relevant department heads as well as their Retail Director
• Share local market insights and competition analysis with Retail Director, to support strategic decision making for the CL Brand in the local market

SYSTEMS FLUENCY

• Familiarity with online tools and Apps to operate day-to-day business. Our business uses: Booxi (online appointment system), NPS (Store feedback), Loubilink (Internal app for clienteling), Order Management System, Adyen, Power BI (business analysis platform), Salesforce

SKILLS/REQUIREMENTS:

• Bachelor’s degree
• 8 + years of experience in Boutique Management or similar role
• Must be able to perform the physical elements of the job, including, but not limited to, carrying boxes, standing, and using a step ladder. The time frame during which the employee will engage in physical activity, and the weight of the items that will need to be carried, in connection with this role may vary, but applicants for this job should be comfortable with lifting 10-30 lbs. and standing for increments of two hours at a time. The foregoing is an essential function of the role. The successful applicant must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable an employee with a disability to perform the essential functions of their job, absent undue hardship
• Demonstrates proficiency with multiple online tools/ Apps
• Strong knowledge of computer programs
• Sales committed: take appropriate actions on a daily/weekly basis to ensure the store goal is met
• Customers committed: has a natural charisma and is able to develop a strong relationship with VIP customers
• Commercially astute – sound knowledge of sales figures, sales potential and competition.
• Ability to work a schedule that meets the needs of the business; could include overnight, evening, weekend, holiday and call in shifts
• Additional language is a plus
• Exudes a “no task is too big or too small” attitude

Our Business and our Values:

Christian Louboutin, created in 1991 in Paris, is a global luxury brand leader when it comes to shoes for women and men and leather goods. Christian Louboutin is also renowned for its iconic red sole, imagined by Mr. Christian Louboutin himself, a year after the creation of the brand. The brand has more than 160 Boutiques in 38 countries featuring the signature shoes such as the iconic pumps, sneakers and loafers alongside the seasonal collections for women, men and accessories. Christian Louboutin imagines collections through a large spectrum of inspirations emanating from his love of Paris, his travels, and his passion for art and craftmanship. 2014 welcomed the launch of Christian Louboutin Beauté with the iconic Rouge Louboutin nail and lip colour.

Our people are at the heart of our brand.

We celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its continued success.

We live by our values:

We are down to earth – we stand with authenticity, integrity and respect. We have passion – we drive our business with agility, commitment and care. We have happiness in all that we do – we collaborate with positivity, open-mindedness and fun. We work with inspiration – we envision the future with confidence, creativity and freedom.”

The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values we listed above. So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us.