Call Center Servicios Carreteros

Job Objective

Under direct supervision, the position is responsible for answering incoming breakdown calls and resolving equipment issues with our drivers and vendors. The incumbent is required to make safe, cost-effective decisions to facilitate quick repairs in order to maximize equipment utilization.

Advanced English C1.

Workplace: Torre 2, Plaza Uptown Juriquilla, Queretaro

Salary: $18,500 MXN per month before taxes, No bonus.

Minimum Qualification: Bachelor's degrees related to logistics from Mexico.

Schedule: NOCTURNAL SHIFT ONLY: Wednesday 17:00 to 23:00 or 23:00 to 05:00, Thursday to Saturday 17:00 to 05:00, or Sunday to Tuesday 17:00 to 05:00 with change on Daylight Saving Time (horario de verano aún se aplica en EU.).

Key Responsibilities

• Incoming calls, gathering necessary information and routing them to company facilities or to an approved vendor for equipment repairs.
• Provide follow up to ensure problems have been handled in a timely manner.
• Maintain contact with the driver and vendors to ensure the repairs will be completed quickly and update Operations personnel as to equipment status.
• Locate the appropriate vendor closest to the breakdown to ensure minimum wait time, competitive pricing, and quality repairs to minimize cost; must receive management approval for repair expenditures exceeding $500.00.
• Quickly resolve tire and equipment issues related to breakdown, repair, and roadside assistance to ensure quality and safety of repairs, minimize cost, and maximize equipment utilization.
• Automotive and/or diesel mechanic knowledge, Ability to adapt to a dynamic work environment and shifting priorities and directives, Ability to effectively transmit, receive, and accurately interpret ideas through various mediums, Ability to process information with high levels of accuracy, Ability to establish and maintain effective relationships with personnel, customers and vendors, Ability to use time and resources efficiently and effectively, Ability to work both individually and as a team, Ability to meet or exceed customer needs and expectations to provide excellent service.
• Proficient computer skills, including Microsoft Office suite.

Este puesto es con Hunt Mexicana, S.A. de C.V.