Collections Analyst (San Pedro Tlaquepaque)

As a Collections Analyst within our General Direct Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions to improve payments and accelerate cash‑flow.

What will your day consist of?

• Building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process and finding solutions on improving payments and accelerating cash‑flow
• Sending consolidated account statements to our AP contacts, who are usually part of centralized teams
• Logging the disputes raised by the customers and follow‑up with internal and external stakeholders for resolution
• Conducting critical calls with different Order Management groups to review the status of the disputes, negotiate and agree on resolution timelines
• Having ad‑hoc calls with Accounts Payable representatives for different Accounts Receivable reconciliations
• Following‑up with Customers’ Requestors (POs’ creators) to obtain a faster resolution on different cases
• Communicating and having a close partnership with Credit Analysts, Sales, and Account Management teams to take appropriate financial decisions
• Escalating up to Director and VP level the cases without a clear resolution path
• Leading and/or participating in business enhancement projects across countries/regions

Join us if you have

• Bachelor or master’s degree in Finance, Administration, business, economics or similar
• Advanced English language skills, knowledge of additional languages will be a plus
• 2 years of experience in collection, customer service, accounts payable or receivable
• Understanding of collection strategies and financial concepts
• Good communication, negotiation, and conflict resolution skills
• Ability to build relationships across teams and cultures
• Understanding of Quote to Cash process

Your additional benefits package

• Life insurance
• Mayor Medical Insurance
• Savings Fund
• 10 paid holidays on your first year
• Restaurant and food vouchers
• Other flexible benefits (Medical services for family, Dental Plan, Fitness Programs)
• Vendors discount program (Restaurants, cinema, clothing, and other)