Mexico Carrier Account Representative

Who We Want

As a Mexico Carrier Account Representative, you will play a vital role in establishing and growing our reputation with trucking companies in Mexico. We’re looking for talented individuals with at least 1+ years of cross-border carrier capacity experience to join our team and hit the ground running.

What You’ll Do

• Ensure the Mexico cross-border load board is covered before clocking out each day and that at least 95% of it is pre-booked for the following day.
• Source new and existing dedicated business opportunities.
• Make outbound phone calls to both Mexico andU.S.-based carriers.
• Learn how to use and operate Arrive resources, including Committed Capacity, 1 Stop Shop, Truck Entry, Carrier Search, and Load Board.
• Collect paperwork and manage accounting-related activities.
• Build a portfolio of at least 15 carriers and seven core carriers.
• Contact at least 12 unique carriers every afternoon and post trucks projected on weekly capacity.
• Call on new carriers daily to build a working relationship.
• Become an expert in Mexico’s capacity, markets, and rates.
• Prospect and cold-call carriers through leads listed within our CRM and generate your own leads through individual research.
• Build strong internal relationships with Arrive’s Business Development and Operations teams.
• Handle and solve freight issues, including missed pickups, missed deliveries, accessorial management, and rejected products.

Service

• Track loads from pickup status to delivery status.
• Maintain a late bounce score of less than 3% each month.
• Ensure all in-transit loads have updated notes by 10 AM every morning.
• Confirm all next-day pickups by 2:30 PM CST and rebook any loads that are not confirmed.
• Ensure service expectations are relayed to the carrier at the time of booking and only book loads when the carrier agrees they can accommodate those expectations.
• Obtain timely updates within 15 minutes upon request for carriers, customers, and coworkers.
• Ensure all carrier information in ArriveNow is accurate for every load.
• Confirm all loads cross before document expiration and that they cross the border in a timely manner to make on-time delivery.
• Learn how to use Arrive technology resources, including the NextGen Tracking Board, internal comments, Slack tracking channels, and email communication.
• Hold carriers accountable for Arrive’s service metrics, including OTP, OTD, Autotrack, and Late Bounce.

Qualifications

• Carrier sales or brokering experience is preferred.
• Full professional proficiency in English and Spanish is required.
• We are looking for personable, hard-working individuals who are willing to go above and beyond every day for themselves and Arrive.
• Resourcefulness is key, as we solve complex issues daily.
• Team players who are curious, ask questions, and are solutions-oriented will thrive.
• A strong work ethic is essential. If you don’t enjoy working hard and pushing through your day, this might not be a good match.
• Your career at Arrive will depend on your willingness to make phone calls, as we are looking for someone who isn’t afraid to pick up the phone.
• Building relationships and establishing rapport should come naturally. Successful sales representatives at Arrive understand the importance of establishing strong external and internal relationships.
• Our work culture is high-energy, so highly motivated individuals will help us reach our goals.
• You should feel comfortable taking risks and making quick decisions in a fast-paced industry.
• Highly ambitious people thrive in this environment.

The Perks of Working With Us

• Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
• Leave the suit and tie at home; our dress code is casual.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you’ll find cafes and a wide variety of local restaurants.
• Start your morning with free coffee!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!