Banamex Asesor Hipotecario - ZAPOPAN

The Field Sales Officer

The Field Sales Officer is an intermediate position responsible for providing customer service assistance and meeting sales targets for financial products and services within their assigned district or location, in coordination with the broader Consumer Sales team. The overall objective is to utilize a wide range of product knowledge to build relationships with clients in order to recognize which financial products and services meet their needs.

Responsibilities

• Track incoming data, including submissions, logins, booking, and disbursal numbers to ensure overall targets are being met
• Acquire new client through tele-caller supported outbound calling and micromarketing activities
• Regularly engage with any of the following support teams: service team, product team, credit administration team, credit policy team, acquisition teams and senior managers/team leaders
• Complete client handling beginning with sourcing and serve as the first point of contact for any client concerns or questions
• Analyze client interests, problems, and potential need for new products and services
• Conduct client, vendor, and channel meetings 50% of the time and perform revenue optimization activities
• Receive training and assistance for team members including sales executives and tele-callers
• Organize marketing activities to get new sources of lead generation and new business
• Conduct first level risk analysis to understand fitment with Citi’s policies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications

• 0-2 years of relevant experience
• Experience in the financial sector and sales preferred
• Working knowledge of related financial regulations and mortgage transaction structure
• General understanding of regulatory compliance, guidelines and regulations
• Consistently demonstrates clear and concise written and verbal communication
• Effective problem-solving and negotiation skills

Education

• Bachelor’s degree/University degree or equivalent experience

ESPECIFICACIONES DEL ROL DE ASESOR HIPOTECARIO

El asesor hipotecario es un profesional especializado que actúa como intermediario entre los compradores de inmuebles y entidades financieras, buscando las mejores condiciones de financiamiento.

Sus funciones principales incluyen evaluar la situación financiera del cliente, comparar productos hipotecarios, gestionar trámites administrativos, asesorar sobre las opciones disponibles y acompañar hasta el cierre de la firma.

Requerimientos

• Habilidad para comparar productos de diferentes bancos.
• Capacidad de comunicación efectiva, enfoque comercial, tolerancia a la frustración y atención al detalle.
• Experiencia deseable en producto hipotecario.
• Experiencia en Ventas
• Manejo de paquetería Office/PC y habilidades para explicar temas complejos con claridad.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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