Channel Operations Associate (Xico)

About Glia

Our award-winning technology powers conversations with customers for some of the world's largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology, magical moments happen.

Channel Operations Associate

We're growing rapidly, and seeking a highly-motivated channel operations associate to be a key part of the team. If you have what it takes to thrive in a fast-paced, dynamic fast-growth startup, keep reading!

Overview

As a Channel Operations Associate, you will play a key role on the Alliances team in supporting Glia's channel program and setting it up for both partner and Glia success. You'll be responsible for the administration of our partner portal (PRM platform) as well as assisting with various partner/channel operations tasks to ensure smooth collaboration with our partners. This role involves working cross-functionally with internal stakeholders as the primary PRM resource.

Responsibilities

• Onboard new partners and partner users to the PRM and provide training on its features and functionalities
• Act as the primary point of contact for partners regarding portal-related inquiries and issues
• Set up and maintain partner journeys
• Help track and manage partner certifications and compliance requirements
• Work cross-functionally with internal stakeholders (partner managers, enablement, product and partner marketing) to manage content and campaigns
• Manage channel leads process end-to-end: track lead-to-opportunity linking is correct, ensure adherence to rules of engagement, handle exceptions and document approvals, and validate commission levels
• Generate and analyze reports on partner performance and engagement using the PRM platform
• Contribute to the development and implementation of channel operations processes and best practices to improve partner experience and operational efficiency

Requirements

• 1-4 years of experience in channel operations, partner management, or a related field
• Familiarity with PRM platforms or similar software
• Experience with Salesforce or other CRM systems
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Proficiency in Google Sheets / Excel
• Bachelor's degree in Business Administration, Marketing, or a related field (or equivalent experience)
• Ability to work independently and as part of a team
• Strong problem-solving skills and attention to detail

Benefits

• Stock Options and Competitive Salary
• Professional development support (trainings, courses, conferences, books, etc)
• Access to all the latest tools and equipment you'll need
• Sports compensation
• Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games
• Generous referral bonuses
• Diversity: 25 countries represented

Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

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