Product Expert - Center Of Excellence (Coe), Sap (Xico)

Job Summary

The SAP Ariba SCC CoE Product Expert is charged with customer-focused delivery and solution expertise. The SCC Product Expert is responsible for driving proper adoption, consumption, and expansion of the SCC solution with customers as part of the services embedded in the SCC software subscription.

Essential Duties and Responsibilities

• Lead functional scope definition and design for SAP Ariba Supply Chain Collaboration solution
• Uses knowledge of customers' businesses and industry to assess findings and shape solutions
• Influences the opinions and decisions of clients using an understanding of the client's organizational processes and structure
• Identifies client issues and approaches for determining potential solutions, leveraging best practices and own experience
• Leads customers through the lifecycle of an SCC implementation – from the project inception to its successful productive roll‑out
• Shares expertise through training and communications with customers ensuring knowledge transfer and the desired level of self‑sufficiency is achieved
• Builds solution, customer, and industry knowledge by leveraging the appropriate resources (internally at SAP and externally at the client)
• Establishes credibility as a conduit for solutions expertise with customers (e.g., positive customer feedback) and is viewed as a "trusted advisor" to the customer
• Proactively collaborates with teammates to anticipate and respond to issues that could impact solution delivery (e.g., change in scope), liaising between customer and SAP internal teams such as Product and Technical Support, Sales, Field Technology, Product Management, and Training
• Applies a broad knowledge of SAP Ariba Supply Chain solutions and its integration to the client's backend ERP system
• Assists in refining existing or developing new intellectual property and methodology, frameworks, and tools (e.g., questionnaires, presentations, implementation methodology, performance management) based on project experience, research, and analysis

Minimum Qualifications

• +5 years experience in implementing SAP ERP for Basic Planning & Forecasting (MM, PP), Supplier‑managed inventory management (MM), Direct Materials Procurement (MM), Quality management (QM), Warehouse and Transportation Management (EWM/ LES)
• Basic understanding of ERP integration & B2B communication standards and technology
• Multicultural working environment previous exposure
• Ability to travel 80%+
• Excellent written, verbal, and presentation skills

Preferred Qualifications

• Experience in implementing Advanced Planning Systems (SAP IBP, APO‑DP, Kinaxis, E2Open) is a plus
• Experience in implementing SAP Supply Network Collaboration (SNC) is a plus
• Industry experience in the following is a plus
• Consumer Packaged Goods
• Life Sciences (Pharmaceuticals and Medical Device)
• High‑Tech
• Automotive
• Industrial Manufacturing/ Machinery & Components
• Experience with other Ariba solutions is a plus
• Ariba Network
• Ariba Buying & Invoicing
• Invoice Professional
• SAP Ariba technical integration (CIG)

Expected Travel: 0 - 10%

EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, etc), sexual orientation, gender identity or expression, protected veteran status, or disability.