Housekeeping Supervisor

Company Description

Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colors and are designed to encourage serendipitous connections and new discoveries around every corner.  Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger.

Hyde is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

And now, Hyde is making its big debut in Mexico bringing the music and festival spirit to Mexico City.

Job Description

The Housekeeping Supervisor will be responsible for supervising the daily cleaning and presentation of guest rooms, corridors, team member areas and assigned spaces, ensuring that every area reflects the quality, design, comfort and style standards of Hyde .

This role supports the Housekeeping team in the proper execution of cleaning procedures, room inspections, linen care, amenities control, maintenance follow-up, lost and found procedures and special guest requests. The position requires an organized, detail-oriented and hands-on leader with a passion for creating impeccable, warm and memorable environments.

Duties & Functions

• Supervise the cleanliness, presentation and general condition of guest rooms, corridors, service elevators, pantries, team member areas and assigned spaces.
• Inspect clean, occupied, vacant, departure, VIP and special-request rooms, ensuring compliance with Hyde standards.
• Coordinate and follow up on the daily work of room attendants, housepersons and support team members.
• Assign rooms, cleaning priorities, operational follow-ups and special needs during the shift.
• Verify that rooms are properly supplied with linen, amenities, collateral, minibar items or assigned elements according to established standards.
• Report and follow up on maintenance issues, damages, missing items, broken items or conditions that may impact the guest experience.
• Ensure proper communication with Front Office regarding room status, priorities, early arrivals, late check-outs and VIP rooms.
• Supervise the correct use of chemicals, cleaning equipment, room attendant carts, vacuums, tools and work materials.
• Support inventory control of linen, amenities, supplies, operating equipment and cleaning items.
• Follow up on lost and found procedures, ensuring proper registration, storage and delivery according to internal policies.
• Train, guide and provide feedback to the team on cleaning standards, presentation, safety, service and efficiency.
• Ensure the team complies with grooming standards, punctuality, productivity and service attitude.
• Support the preparation of room reports, discrepancies, productivity reports, incidents, lost and found records and operational needs.
• Supervise the proper separation, handling and transfer of linen to laundry or assigned areas.
• Ensure compliance with hygiene, safety, ergonomics, chemical handling and accident prevention standards.
• Attend to special guest requests related to cleaning, amenities, linen, extra beds or other needs.
• Support deep cleaning, preventive maintenance programs, room blocking and special projects.
• Maintain effective communication with Front Office, Engineering, Laundry, Security, Food & Beverage and People & Culture.
• Promote a positive, respectful, inclusive and collaborative work environment.
• Actively participate in initiatives to improve guest satisfaction, operational efficiency and team engagement.

Qualifications

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the role, with or without reasonable accommodation.

• High school diploma required; technical studies or education in Hospitality, Tourism, Administration or related fields will be valued.
• Minimum of two years of experience in Housekeeping, preferably in lifestyle, boutique, upscale, luxury or high-occupancy hotels.
• Previous experience as Housekeeping Supervisor, Senior Room Attendant, Floor Supervisor, Housekeeping Coordinator or similar role will be highly valued.
• Strong knowledge of cleaning standards, room inspections, linen handling, amenities control and Housekeeping procedures.
• Ability to supervise operational teams, assign tasks, follow up and maintain productivity during the shift.
• Excellent attention to detail and sensitivity for presentation, design, order and cleanliness.
• Knowledge of safe chemical handling, cleaning equipment, ergonomics and accident prevention.
• Ability to train, coach and support the team with a positive attitude and service mindset.
• Ability to work under pressure, solve operational problems and adapt to changing priorities.
• Good verbal communication and ability to coordinate with different departments.
• Basic knowledge of hotel systems, reports, email and digital tools will be valued.
• Basic to intermediate English desirable; conversational English will be highly valued.
• Excellent grooming, discretion, honesty and sense of responsibility.
• Availability to work flexible schedules, rotating shifts, weekends and holidays.
• Genuine service attitude, energy, organization and passion for creating memorable experiences through details.

Additional Information

What's in it for you... 

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Discounts across the entire Ennismore family of brands.