Otc Collection Analyst (Ciudad Juárez)

Overview

Why join Aptiv? You'll have the opportunity to work on cutting-edge applications, develop breakthrough technologies, and deliver innovative solutions to some of the world's leading automotive brands. See your work come to life on the road—helping make mobility safer, greener, and more connected.

Responsibilities

• Perform tasks and follow instructions assigned by the supervisor
• Work in a results-oriented environment, meeting KPIs defined by the company and management for the pricing project
• Prepare reports such as Bad Debt reports and Forecasts related to the pricing project
• Participate in conference calls to support dispute resolution related to the pricing project
• Collaborate closely with the Cash Application team to gain full visibility of customer accounts
• Proactively contact customers to resolve pricing‑related disputes
• Collect customer documentation through HighRadius, emails, portals, payment confirmations, and other available tools
• Analyze, create, and manage dispute cases, updating reason codes and gathering relevant information from internal tools and customer inputs
• Verify data accuracy in systems using internal records and customer‑provided documentation
• Ensure proper and complete resolution of pricing‑related disputes
• Review new and open customer claims (offsets or pricing disputes)
• Escalate claims/disputes when feedback is not provided within the expected timeframe
• Ensure comprehensive and timely responses to disputes
• Strictly follow escalation processes and guidelines
• Maintain effective communication and collaboration with other departments to resolve assigned disputes
• Perform any other duties related to the role as assigned by the direct supervisor or management

Qualifications

• Completed bachelor’s degree in finance, accounting or related field
• Minimum of 1 year of experience in Order to Cash (OTC) and Collections or AR
• Knowledge of SAP or experience with other ERP systems
• Advanced English proficiency
• Proficiency in Microsoft Office, especially Excel (intermediate level), Word, and PowerPoint
• Experience with ServiceNow and HighRadius
• Strong organizational skills with high attention to detail
• Strong analytical skills and ability to resolve discrepancies and perform reconciliations
• Excellent numerical and analytical abilities
• Strong verbal and written communication skills
• Ability to communicate effectively across all levels of the organization
• Ability to handle sensitive financial information with strict confidentiality
• Proactive mindset with the ability to take initiative and lead new projects

Why join Aptiv

• You can grow at Aptiv.
• Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
• You can have an impact.
• Safety is a core Aptiv value; we pursue zero fatalities, zero injuries, and zero accidents.
• You have support.
• Resources and support to take care of your family and your physical and mental health with a competitive health insurance package.
• Aptiv is an equal employment opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.