Field Engineer (Puebla, Mx), Temporary (Heroica Puebla de Zaragoza)

As a Field Engineer specializing in hardware support, you will play a crucial role in successfully deploying and maintaining our products. You will be responsible for ensuring the optimal performance of hardware systems, diagnosing and resolving technical issues, and providing on-site support. This role demands a high level of industrial design and hardware expertise and a commitment to delivering exceptional customer service.

Responsibilities

• Provide on-site hardware support for a large-scale project in Puebla, Mexico.
• Install, configure, and maintain hardware systems, ensuring they meet project specifications and operational requirements.
• Diagnose and troubleshoot hardware issues, performing necessary repairs or replacements.
• Collaborate with the engineering team to implement design improvements and optimizations.
• Conduct regular maintenance checks and ensure the reliability and efficiency of hardware systems.
• Provide training and support to local staff on the proper use and maintenance of hardware.
• Document technical procedures, system configurations, and troubleshooting steps.
• Ensure compliance with industry standards and safety regulations.

Requirements

• Bachelor's degree in Industrial Design, Electrical Engineering, Computer Engineering, or a related field.
• Proven experience in industrial design and hardware support.
• Strong problem‑solving skills with the ability to diagnose and resolve technical issues efficiently.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to travel as required to support project needs.

Bonus Points

• Experience in the biometrics industry.
• Previous experience setting up and troubleshooting point of sale (POS) systems.
• Familiarity with hardware products and their operational requirements.
• Bilingual proficiency in English and Spanish.