Sr. People Services Specialist (Isla Guadalupe)

Company Introduction

Xylem is a Fortune 500 integral water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges.

Position Summary

The Sr. People Services Specialist is responsible for executing employee lifecycle transactions and resolving Tier 2 HR inquiries across the U.S., Canada, and Mexico. This role ensures accurate and timely processing of HR data, supports compliance with company policies and local labor regulations, and serves as a key point of contact for employees, managers, and Field HR. The Sr. Specialist also supports process documentation, knowledge sharing, and continuous improvement initiatives within the People Services team.

Key Responsibilities

• HR Operations & Service Delivery: Execute employee lifecycle transactions in HR systems (e.g., hires, terminations, job changes, leaves of absence). Ensure data accuracy and compliance with internal policies and local labor laws. Support mass data uploads, organizational changes, and HR data audits.
• Inquiry Management: Respond to Tier 2 HR inquiries from employees and managers via case management tools. Resolve issues related to employee records, policy interpretation, and process exceptions. Escalate complex or unresolved cases to the People Services Expert or appropriate CoE.
• Collaboration & Stakeholder Support: Partner with Field HR, Payroll, and other internal teams to ensure seamless service delivery. Support onboarding and training of new People Services team members. Maintain strong working relationships with internal stakeholders and external vendors.
• Compliance & Documentation: Maintain accurate documentation of transactions and case resolutions. Support internal and external audits by providing timely and accurate data. Adhere to standard operating procedures and company policies.
• Process Improvement: Identify recurring issues and recommend process improvements. Contribute to the development and maintenance of SOPs and knowledge articles. Participate in system testing and implementation of process enhancements.

Qualifications

• Education: Bachelor's degree in Human Resources, Business Administration, or related field preferred.
• Experience: Minimum 5 years of experience in HR operations or shared services, preferably supporting North America.
• Systems: Experience with Workday or other HRIS platforms; familiarity with case management tools such as ServiceNow or Workday Help is a plus.
• Languages: Fluency in English required; Spanish or French is a plus.

Key Competencies

• Strong understanding of HR processes and employee lifecycle transactions.
• Excellent attention to detail and data accuracy.
• Strong communication and customer service skills.
• Ability to manage confidential information with discretion.
• Proactive problem-solving and collaboration skills.

Benefits

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication. We recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.