OPERATION IT SERVICES MANAGER

• Primary responsibility for the strategic planning and implementation of the IT service strategy of Audi Mexico.
• Primary responsibility for planning, designing, tendering, awarding and implementing the SLA-based operation of IT Services for Audi Mexico.
• Primary responsibility for IT platform operation, development and lifecycle management.

Job Description

• Primary responsibility for the strategic planning and implementation of the IT service strategy of Audi Mexico.
• Primary responsibility for planning, designing, tendering, awarding and implementing the SLA-based operation of IT Services for Audi Mexico.
• Primary responsibility for IT platform operation, development and lifecycle management.

Tasks

• Primary responsibility for the strategic planning and implementation of the IT service strategy of Audi Mexico.
• Primary responsibility for planning, designing, tendering, awarding and implementing the SLA-based operation of IT Services for Audi Mexico.
• Primary responsibility for IT platform operation, development and lifecycle management.

Develop Services

• Assure the availability and security of the IT systems and platforms for all the core processes of Audi Mexico.
• Control of the service providers for the 2nd and 3rd level support of the operated IT systems.
• Hosting and operation of VW Group applications / systems in the Audi Mexico data centers.
• Working on Audi IT & Digitalization and VW Group programs / projects with main or partial responsibility.
• Define IT Architecture for projects, able to comply with availability and security requirements.

Operate Services

• Managing production-related client hardware.
• Managing the User Help Desk and service points for every IT service.
• Planning and controlling the SGK, Invest and Personal budgets according to KPI specifications.
• Advice on the fields of expertise and business areas by selecting suitable IT services and adapting the service portfolio as needed.
• Comprehensive control of the operating processes of the IT Services of Audi Mexico.

Team

• Continuous development of IT employees regarding project and service competences focused in new IT technologies.
• Exclusive decision-making authority on the use of relevant IT technologies for Audi Mexico.
• Exclusive definition of service goals and service levels for Audi Mexico.
• Exclusive content-related contract design with external service providers for the control of complex infrastructure services and the provision of services by service providers.
• Defining the prioritization of innovation, technology and optimization projects (CIP) and establishing the implementation decision.
• Exclusive definition of process steps to ensure service quality within the given Audi regulatory environment.
• Right of proposal for supplier nominations.
• Representation of the IT Services interests / strategy of Audi Mexico in the VW Group committees.
• Exclusive decision-making authority for savings strategies in IT-related services.

Responsabilities

• Supplying the company with basic IT services and IT infrastructure platforms (data centers, network, storage, servers, databases and middleware, platforms, cloud, operational IT security, client computers, mobile phones, production-related client hardware and User Help Desk).
• Evaluate and decide the Audi IT platform solutions for all (KAP and SUP) projects.
• Ensuring the availability, integrity, recoverability and security of the infrastructure platforms and agreed SLA's.
• Adherence to compliance and IT security requirements in infrastructure platforms.
• Ensure legal hold requirements in infrastructure platforms.
• Compliance with data protection regulations in the infrastructure platforms.
• Budget for IT Infrastructure and Services.
• Local responsible for IT suppliers (nationals and internationals).

Skills

• Employee Development
• Team Dialogues
• Sense of Responsibility
• Motivational Interviewing
• Conflict Management
• Legal Requirements
• Communication Skills
• Employee Appraisal Techniques
• Team Building Strategies
• Regulatory Compliance Management