Principal Cloud Operations Engineer (Linux) (Zapopan)

Location

Guadalajara

Preferred Qualifications - External

• Solve complex problems related to infrastructure cloud services.
• Handle customer incident tickets and/or deploy software in test or production systems, and or perform testing on test systems or production systems.
• It’s a critical role to help with availability, scalability, and efficiency of Oracle products and services.
• Help manage Oracle standards, and methods for large‑scale distributed systems.
• If needed, help facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.
• Work with product team on the shared full stack ownership of a collection of services and/or technology areas.
• Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services.
• Responsible for mitigating critical customer incidents, or deployments or testing required to improve security, performance, availability, and scalability of service.
• Authority for end-to-end performance and operability.
• Partner with development teams in meeting SLA to unblock customers.
• Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio.
• Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack.
• Demonstrate clear understanding of automation and orchestration principles.
• Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs).
• Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations.
• Understand and explain the effect of product architecture decisions on distributed systems.
• Professional curiosity and a desire to develop deep understanding of services and technologies.
• Knowledge of scripting languages, linux/Unix systems/commands, server hardware and software configuration, networking, standard internet services, cloud computing patterns, technology security and compliance.
• Experience running large scale customer facing web services.
• Identifies solutions to understanding of load balancing technologies and experience with databases and big data stores, and container technologies.
• Work involves defining and documenting technical architecture of complex and highly scalable products.
• A minimum of 1 to 5+ years' experience of running large scale customer facing web services.

Detailed Description and Job Requirements - External

Career Level - IC4

You will be a Technical Leader on the Oracle OCI Compute Team solving important problems for Oracle and for Oracle’s Customers.

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