Real Estate & Customer Experience, Senior Manager (Monterrey)

Job Title

Real Estate & Customer Experience, Senior Manager

Company

Prologis

Responsibilities

• Oversee day-to-day operations of assigned properties, including tenant relations, maintenance, rent collection, and regulatory compliance.
• Develop and implement effective property management strategies and plans to optimize property performance, value, and customer satisfaction.
• Maintain compliance of all policies and procedures.
• Conduct routine site inspections to ensure that the physical aspects of the properties meet established standards regarding grounds, curb appeal, risk management/safety requirements (OSHA), cleanliness, and general appearance, and implement corrective measures as necessary.
• Drive and motivate a team (property managers, maintenance technicians, administrative personnel) to engage in innovative ideas, initiatives, and pilots.
• Assimilate and analyze information pertaining to market and economic conditions.
• Utilize Salesforce CRM to track interactions with customers and customer visits.

Qualifications

• 3+ years’ supervisory experience with strong customer service, diplomacy, and crisis diffusion skills.
• Strong financial reporting background to ensure budget and financial goals are met for the portfolio.
• High proficiency in the full cycle of leasing and lease interpretation.
• Highly developed negotiation and management skills to ensure safe and well‑maintained properties through competitively bid service agreements, capital projects, and work oversight.
• Strong mathematical and analytical skills.
• Strong working knowledge of property management accounting software.
• Proficient working knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Valid driver’s license and ability to travel to multiple properties.
• Ability to multi‑task, manage time efficiently, and pay strong attention to detail.
• Ability to work extended, versatile hours (e.g., nights, weekends, on‑call) as business dictates.
• Experience with YARDI and Salesforce CRM software preferred.

Preferred

• Bachelor's degree from a four‑year college or university and 5+ years of commercial real estate experience; or 7+ years of experience as a property manager; or a CPM or RPA designation; or equivalent combination of education and experience.

Employment Type

Full time

Location

Monterrey Office