Technical Account Manager (Ensenada)

About the Role

We are hiring a Technical Account Manager to join a growing international team serving enterprise clients in the United States. This is a full-time, on-site position in Zona Río, Tijuana supporting a Microsoft ecosystem-based SaaS platform used by organizations worldwide to manage projects, portfolios, and resources. We are looking for someone who is technically sharp, genuinely relationship-driven, and comfortable owning a portfolio of client accounts with minimal supervision. Schedule- Monday to Friday- 8:30 AM to 5:30 PM (1-hour lunch included)- On-site in Zona Río, Tijuana
Compensation- $29,000 MXN net per month + full legal benefits

Responsibilities

• Own a portfolio of enterprise accounts and maintain structured monthly and quarterly engagement cadences
• Conduct platform environment reviews and deliver hands-on configuration and workflow improvements
• Identify adoption barriers and resolve them before clients experience them as friction
• Facilitate strategic planning sessions and product roadmap conversations aligned to each client\'s business goals
• Build and maintain a value log per account documenting improvements made and outcomes delivered
• Coordinate with internal teams to resolve complex technical issues
• Leverage Power BI, Power Automate, and OnePlan APIs to support reporting and automation needs
• Support renewal conversations with documented evidence of value delivered

Required Qualifications

• Advanced conversational and written English, C2 level required
• Experience in a client-facing technical role such as Customer Success, Technical Account Management, Solutions Consulting, or similar
• Demonstrated ability to manage multiple client relationships simultaneously with minimal supervision
• Ability to bridge technical and business conversations in the same interaction
• Strong analytical and problem-solving skills

Preferred Qualifications

• Hands-on experience with project or portfolio management tools
• Familiarity with Salesforce or similar CRM platforms
• Experience supporting enterprise SaaS platforms
• Working knowledge of the Microsoft ecosystem including Power BI, Power Automate, Power Apps, and Teams
• Background in Agile or DevOps environments

Ideal Candidate

• Highly autonomous and self-organized
• Technically credible and naturally relationship-driven
• Proactive by default, does not wait to be told what to do
• Comfortable having difficult conversations with clients when needed
• Interested in long-term growth within a client-facing technical career

Important Notes

• This role requires daily interaction with US-based enterprise clients
• Advanced English is mandatory, both written and spoken
• This is not a support ticket role. It is a strategic client ownership position within a premium SaaS adoption program