Consumer Complaints Analyst

No Relocation Assistance Offered
Job Number #175267 - San Jose Iturbide, Guanajuato, Mexico

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

 

About the Role

Are you a detail-oriented Quality professional passionate about protecting product integrity and elevating the customer experience? As our Consumer Complaints Analyst, you will lead and coordinate all activities related to consumer complaint investigations, sample testing, and quality trend analysis. Operating in a highly regulated environment, you will manage physical sample inspections, support product releases across global markets (North America, Euro-Asia, LATAM), and ensure strict compliance with international regulatory bodies (FDA, COFEPRIS, Kosher). If you bring strong analytical rigor, hands-on laboratory experience, and a drive to foster a culture of quality, this role is an excellent platform for your career!

 

Core Responsibilities

• Complaint Investigation & Management: Establish and oversee the end-to-end consumer complaint system, including sample intake, packaging inspection, physical testing, root-cause investigation, and trend reporting.

• Regulatory & Audit Compliance: Drive adherence to internal and external audit standards, product recalls, batch traceability, change control systems, and regulatory listings (e.g., FDA and NDC registration for US exports).

• Global Product Release: Coordinate quality documentation and authorization processes for product releases across North America, LATAM, and Euro-Asia regions.

• Quality Systems & Annual Review: Participate in Annual Product Reviews (APR) and maintain technical documentation systems to guarantee product safety and quality integrity.

• Quality Culture & Training: Deliver quality training modules to shop-floor and operational teams to promote quality awareness and continuous improvement across the plant.

 

Required Qualifications

• Bachelor’s degree in Chemical Engineering, Industrial Chemistry, Pharmacy (QFB), Chemistry, or a closely related scientific discipline.

• At least 2 - 3 years of experience in quality assurance, consumer complaint analysis, or regulatory compliance within a regulated manufacturing environment (CPG, Pharma, Personal Care).

• Solid background in Good Laboratory Practices (GLP) and analytical testing.

• Intermediate to Advanced English proficiency.

 

Preferred Qualifications

• Familiarity with global regulatory standards and health authorities (FDA, COFEPRIS, Kosher, ISO guidelines).

• Experience participating in internal/external audits, product recall simulations, and change control management.

• Strong organizational skills, proactive problem-solving mindset, and effective cross-functional communication.

Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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