Workforce Architecture Service Lead (Azcapotzalco)

We are currently seeking an experienced professional to join our team as a Workforce Architecture Service Lead .

Role purpose

The Global Workforce Architecture Service Lead is accountable for owning, managing, and enhancing the Integral HR Services for Job Architecture, Position Management, and the emerging Skills service. These services form the foundation of HSBC’s Workforce Architecture and are critical enablers of the bank’s People Strategies, including recruitment, learning, career planning, workforce planning, and talent development.

The role leads a team to ensure Workforce Architecture products and services are well-governed, consistently applied, continuously improved, and effectively adopted across the organisation.

Principal Accountabilities and Responsibilities

• Workforce Architecture Service Ownership
• Lead team to own, manage, and maintain the products and services associated with HSBC’s Workforce Architecture, including Job Architecture, Position Management, and Skills.
• Create, maintain, and publish knowledge materials, guidance, and process documentation relating to Position Management, Job Architecture, and Skills.
• Transition new enhancements and service components smoothly into business-as-usual service delivery.
• Consultancy & Governance
  • Provide clarity on the purpose, principles, and intended usage of Workforce Architecture products and services.
  • Act as a consultant to the business, offering informed opinion on business challenges and proposals for solutions involving changes to Job, Position, or Skills products and services.
  • Ensure compliance with agreed standards, principles, and governance frameworks.
• Process Improvement & Service Enhancement
  • Identify, design, and propose enhancements that add value to Workforce Architecture services and enable dependent HR products and services (e.g. EVP, Recruitment, Learning, Career Planning).
  • Collaborate with Workforce Architecture Change leads to input into prioritisation and delivery of enhancements.
  • Support the development, testing, and implementation of changes to Workforce Architecture products and services.
  • Manage or coordinate bulk data updates and exception reporting to improve data quality and enable meaningful analysis and insight.
  • Undertake User Acceptance Testing (UAT) and ensure successful deployment of changes.

Requirements

• Proven experience of change management, delivery, and implementation in complex environments.
• Experience in solution and process design, documentation, and continuous improvement.
• Strong proficiency in data analysis and visualisation using MS Excel, including formulas, pivot tables, slicers, and references.
• Communication & Collaboration: Ability to build rapport, connect across teams, and clearly articulate messages at all levels.
• Stakeholder Management: Strong capability in understanding requirements, managing expectations, and balancing competing priorities.
• Documentation Excellence: Skilled in capturing and presenting information in a range of formats, including:
  • User-focused knowledge and guidance (concise, clear, jargon-free)
  • Formal processes and procedures
  • Stakeholder and executive-level presentations with effective visualisations and commentary
• Adaptability: A quick learner with a strong curiosity and passion for continuous knowledge growth.
• Understanding of Workforce Architecture and how it enables enhanced Recruitment, Learning, and Talent Development products and services.
• Knowledge of HSBC HCM systems, including Employee Central (SuccessFactors), HR Direct (ServiceNow), Career Suite (Eightfold/Taleo), and People Insights — or equivalent experience in similar HCM platforms.
• Knowledge and experience of Job Architecture (structures, purpose, and content).