Service Center Analyst

Job Description

Purpose: Manage and optimize transportation resources to improve delivery times to the customer through tracking activities with technology support.

Key Responsibilities:

Carrier and Shipment Management

• Maintain carrier contact to obtain and communicate tracking information for Continental and DHL Express shipments; request missing data for DHL Air Waybill (AWB) creation and manage scheduled departures with the Security Company

Claims and Delivery Resolution

• Register, document, and follow up on transportation claims and DHL parcel indemnities; resolve delivery discrepancies including missing items, damaged inventory, and unloading delays to ensure customer satisfaction

Order Processing and Fulfillment

• Process express and employee orders from Guadalajara and Monterrey locations, coordinating with suppliers and warehouse personnel for timely delivery

Inventory and Quality Management

• Receive and upload delivery evidence to OneDrive, verify DHL-generated reports, manage Quality Holds on tire inventory, and execute weekly transfers and phase‑out procedures across MXCO, MXMY, and Texcoco locations

Performance Reporting and Supplier Coordination

• Calculate Key Performance Indicators (KPIs) for transport lines, prepare monthly revenue recognition reports, and conduct weekly performance reviews with supplier Jasman

Additional Information

Continental we are committed to building an inclusive and discrimination‑free ecosystem in Mexico, these principles are rooted in our corporate philosophy and culture. Therefore, it is totally forbidden to request a pregnancy or HIV test as part of our selection processes.

Qualifications

Education and Experience:

• Bachelor's degree in Business Administration, International Business, Logistics and Supply Chain Management, or a related field is required.
• 1 to 3 years of professional experience in logistics, supply chain, order management, or transportation operations is required.
• Intermediate English proficiency is mandatory.

Core Competencies:

• Advanced proficiency in order and inventory management
• Proven ability to prioritize critical tasks and manage competing demands
• Commitment to resolving customer issues with precision and accountability
• Proficiency in shipment tracking and carrier coordination

Required Technical Knowledge:

• Proficiency in SAP applications and enterprise resource planning systems
• Advanced command of Microsoft Office Suite (Excel, Word, PowerPoint)
• Expertise in data analysis, validation, and requirements gathering
• Proficiency in Key Performance Indicator (KPI) development and management
• Thorough knowledge of inventory management systems and procedures
• Strong product and business domain knowledge
• Mastery of client relationship management and communication protocols