Enterprise Data Business Analyst (Hybrid) (Guadalajara)

Job Description

Insulet started in **** with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Position Title: Enterprise Data Business Analyst
Department: IT
Manager/Supervisor: Global IT Process Lead

Responsibilities

• Perform business and systems analysis work; conduct requirements analysis via information gathering sessions with business users and technical staff, workshops and meetings to define business requirements for processes, identifying downstream impacts, and supporting metrics.
• Design, collect and analyze data to provide actionable insights to drive data‑backed decision making across the organization.
• Compile reporting and analytics deliverables, including the implementation of standardized recurring reports, ad‑hoc analysis, presentations, and dashboards.
• Conduct analysis of existing processes through data analytics and reporting.
• Work with SAP/ERP, Salesforce/CRM, WorkDay, ServiceNow, Atlassian Stack (Jira, Confluence, Bitbucket, Bamboo), Clarity, Arena/QMS Systems.
• Create and maintain business requirement documentation which can include use cases, process flows, and system interface diagrams.
• Develop comprehensive test plans with users, coordinate test activities and/or help execute test components for reporting and analytics.
• Provide data expertise and consulting related to operational reporting and analytics.
• Define policies, process performance targets, necessary controls and KPIs in partnership with IT Leaders/Application owners and GBS Services.
• Gather KPI/metrics requirements from functional areas and large CI project activities, build the KPIs and develop on‑going access to updated information (reports, dashboards).
• Perform other duties as required.

Education and Experience

Minimum Requirements:

• Bachelor's Degree or equivalent.
• 1-2 years of experience working in a Business Analyst function or similar experiences.
• Experience with the report development.
• Proven knowledge of the software and systems development life cycle.
• Experience supporting and working with Functional Areas across an organization, preferably in the pharma, medical device, or any other regulatory controlled environment.

Preferred Skills and Competencies

• Self‑sufficient, versatile, and motivated team player capable of managing several activities simultaneously.
• Ability to work in a deadline focused, dynamic environment, and consistently produce deliverables within agreed upon timelines.
• Strong analytical and problem‑solving skills. Ability to analyze problems and develop solutions.
• Experience in building and maintaining scalable business intelligence dashboards.
• Experience with data blending techniques and tools that automate data prep/clean‑up.
• Ability to leverage data to draw conclusions, create KPIs/metrics, develop dashboards/reports.
• Ability to work across multiple business units with varying processes and requirements.
• Excellent communication skills, positive, results driven, rational, logical, team player.
• Ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Ability to work independently and on multiple projects against deadlines.
• Excellent writing skills. Must have the ability to express strategy, technical knowledge, and processes in easily understood presentations.
• Must possess a high level of attention to detail, excellent organizational skills, and ability to multitask and prioritize.
• Experience using a data warehouse to manage data.
• Experience in the healthcare, pharma or medical device industry a plus.

NOTE: This position is eligible for hybrid working arrangements (requires on-site work from an Insulet office at least 1x/week; may work remotely other days).