Program Manager - Seller Experience (Tax Compliance)., Seller Experience (Marketplace)

Amazon Mexico's Marketplace is looking for a talented Program Manager focusing on Tax Compliance projects impacting Seller experience.

This role will own both identifying and working with Amazon partner teams to comply with Tax requirements and improve the seller experience by reducing friction in selling on Amazon.

An ideal candidate is someone who will be obsessed with making the seller experience seamless. The individual will be highly organized, data driven and results focused. They will also have a passion for inventing and scaling a successful program, from identifying the focus areas to communicating the results and using the data to inform future business decisions and feature development.

Business Skills Needed

• A tenacious self-starter who can serve as a strong advocate for our sellers and our business
• Possess exceptional data and project management skills
• Capable of handling multiple projects at once amidst rapidly-changing priorities and comfortable dealing with ambiguity
• Ability to be successful both as an individual contributor and in a team environment, and also will be able to perform at both strategic and tactical levels
• Ability to manage a wide range of responsibilities, thrive on solving challenging problems and not afraid to challenge the status quo

Key job responsibilities

• Plan, coordinate, and execute initiatives to comply with Tax requirements and remove seller friction.
• Partner with technical and business teams to launch and automate new processes derived from Tax Compliance requirements.
• Drive system improvements within seller facing platforms.
• Analyze results, communicate learning upward, and use the data to drive future strategies.
• Set up performance management mechanisms and own multiple team KPIs for seller experience, developing strategy to drive results over short and long-term.

A day in the life

• Support development, testing and launch of new tax compliance products and projects in Latin America.
• Define and execute Seller communication strategy and content to address Tax Compliance requirements.
• Define and execute internal communication strategy for Account Management teams.
• Track progress on key metrics during and after implementation such as payment success rate, invoice success rate and sellers support & experience metrics.

About the team

Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship& Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvementsSpeak, write, and read fluently in English

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.