Mes Application Engineer (Guadalajara)

Role Overview

The main responsibilities of the role are to

• Ensure optimum performance and stability for multiple systems for the Manufacturing capability for AstraZeneca Operations, including providing workarounds and identifying areas for improvement or solutions to permanently address issues.
• Oversee MES support functions and ensure smooth interaction with AstraZeneca sites and other central team resources.
• Monitor production system to ensure it is operating in a consistent manner according to Service Level Agreements (SLA’s).
• Take ownership of issues through to delivery or issue resolution, escalation, root cause investigation as appropriate. Have proven experience in problem solving methodologies such as Lean, PPS, Six Sigma.
• Develop specialist knowledge in relevant systems, documenting and sharing that knowledge, as required, with integral teams.
• Liaise with multiple stakeholders including users, infrastructure/middleware teams, 3rd party software vendors for resolving issues and potential process improvements.
• Develop and maintain documentation templates and existing SOPs to ensure consistent approaches to support delivery.
• Contribute to design of continuous improvement initiatives to increase/maintain site system performance.
• Develop and educate junior MES analysts in their roles.

Essential Experience

• 3+ years of demonstrated experience managing and supporting a Manufacturing Execution System; experience with Werum PAS‑X an advantage.
• Strong development and troubleshooting experience with Oracle, SQL Server or other RDBMS.
• Experience in scripting using PowerShell and or other automation tools such as MS PowerApps or Power Automate.
• Expertise on incident, problem, change and release management following ITIL processes.
• Experience with IT Service Management tools like ServiceNow, Remedy or Service Manager.
• Proven experience working with DevOps and Scrum methodologies.
• Fluent English to communicate with colleagues across the globe.

Supplementary Experience

• Familiarity with life sciences (Pharma) domain concepts, workflow and terminology.
• Experience with Manufacturing Execution Systems, manufacturing process control systems, material handling and movement systems, warehouse management systems.
• Experience working with Windows Server, Oracle Databases, Microsoft Visual Studio and SQL Developer.
• Understanding of FDA regulations like GxP and 21 CFR Part 11.

Educational Qualifications

• UG – B.Tech / B.E. or other equivalent technical qualifications.
• MBA or Master’s Degree is a plus.
• MES, Oracle Administration or Windows Server Administrator certificate is a plus.
• ITIL V3 Foundation certification is a plus.