Jr Customer Service Representative Americas

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Location: Guadalajara, MX

Category: Global Business Service Jobs

Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex> t generations - and that’s exactly what you can do joining us!

Imagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things in life.

Making objects and their surfaces more attractive and longer-lasting means making them more sustainable, and that’s a huge part of what working at allnex is about. No matter which role you step into, you’ll become part of a global team of passionate people who care deeply about the chemistry, quality, and global impact of coatings.

You’ll also join a highly multicultural and diverse team of more than 4,000 employees in four regions who – as part of one of the world’s leading coating resins companies – serve customers in over 100 countries across the globe.

We are looking for a Junior Customer Service Representative who is passionate about delivering outstanding customer experiences and thrives in a fast-paced, collaborative environment. In this role, you will be the main point of contact for customers, ensuring their orders, inquiries, and concerns are handled with efficiency, accuracy, and a strong customer-first mindset.

You will play a key role in keeping operations running smoothly by coordinating closely with Sales, Supply Chain, and other internal teams to ensure timely communication, shipment tracking, and documentation. Your ability to build strong relationships, communicate clearly, and stay organized will be essential to providing a seamless service experience for both internal and external customers.

If you enjoy problem-solving, working cross-functionally, and making a real impact on customer satisfaction, this is a great opportunity to start and grow your career in customer service within a dynamic organization.

Responsibilities

• Takes care of customers and their orders, inquiries, and complaints in a consistent, fast, friendly, and communicative manner, aligned with customer needs.
• Receives customer orders (email, customer portal, EDI, phone) and enters them into the respective ERP system (SAP / customer portal).
• Follows up on customer orders and independently negotiates order details with customers (delivery dates, quantities, partial deliveries).
• Manages customer complaints, identifying and implementing solutions when they are related to Customer Service.
• Ensures timely communication, shipment, and documentation through assertive and collaborative interaction with Sales/BU, order fulfillment teams, Credit, and PSRA.
• Coordinates effectively with all areas of the Supply Chain, as well as internal and external stakeholders.

Required skills and experience

• Experience in Customer Service is preferred; candidates should have a basic understanding of Supply Chain and logistics processes.
• Good knowledge of standard office software.
• Resourceful, with a strong sense of initiative.

Qualifications

• Full professional proficiency in English (written and spoken).

We offer

We are proud to offeran international working experiencewith a tight-knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.

Equal Employment Opportunity

allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.