Service Integration Engineer

RETHINK MANUFACTURING

ABOUT THE ROLE:

Our company is looking for a service integration engineer for our automation equipment. In this role, you would be supporting the automation team in developing, testing and validating different automation projects as well as working on-site at customer locations to install and support ramp‑up processes. After some on‑the‑job training, you would get to put your technical, mechanical and electrical skills to use every day in new and challenging situations while you interact with a wide variety of people, machines and settings.

WHAT YOU WILL BE DOING:

• Develop and maintain automated deployment systems
• Recommend process improvements to ensure system scalability and reliability
• Assist in the development and implementation of deployment plans
• Work with the project team to deploy and troubleshoot system applications
• Develop deployment support documentation for customers
• Work with the project managers to develop deployment specifications and configurations
• Assist in new system development and enhancements
• Attend training related to Bright Machines' deployment procedures and standards
• Strong skill to identify issues root cause
• Analyze and troubleshoot deployment issues in a timely manner
• Act as primary customer contact for deployment and post deployment related inquiries and issues
• Travel to customer sites for up to 80% of the time on business days

WHAT WE ARE LOOKING FOR:

• Minimum of 5 years of experience in an automation and robotics environment
• Minimum of 2 years in a customer‑facing role
• Technical documentation experience
• Minimum of 2 years of mechanical, electrical and pneumatic assembly and schematics experience
• Experience with manual and power tools
• Experience with mechanical measurement and tolerances
• Repair and maintain robotic controllers, transfer devices, automation equipment, peripheral equipment and mechanical units
• PLC logic & programming, troubleshooting and configuration with industry leading vendors (Beckhoff, Mitsubishi, Siemens, Omron, Allen Bradley)
• Serial & bus communication protocols: Ethernet/Profinet, RS232/422/485, Modbus, CAN Open, EtherCAT, Profibus, TCP/IP and others
• Ability to program in structured text language, function blocks and ladder
• Fanuc & Nachi robot programming
• HMI programming
• High electrical, sensors, transductors and pneumatic skills
• Assist with clients over the phone, in the office and in person off‑site
• Remote support capabilities
• Ability to lift up to 50 pounds and ascend heights regularly
• Good communication and customer service skills
• Three or more years in a customer‑facing role – Preferred
• Troubleshooting & repair capabilities
• Root causes analysis experience and action plans
• Tracking activities
• Understanding of tools and technology needed to complete repairs
• High level of English – oral and written
• American visa
• Mexican passport

WHO YOU ARE

• You are customer obsessed
• You believe in the power of the team, diversity of thought and unity of action
• You always act with integrity, keep your commitments and practice transparency
• You think boldly, lead with courage and demand the highest standards
• You drive for results and act like an owner!