Finance Operations Specialist Senior (Monterrey)

The Finance Operations Specialist Sr will be responsible for business process execution in the Finance Operations group. Will manage several adjoining steps of the quote-to-cash business process and may have ownership for accuracy and correct execution of step-by-step instructions.

What you will be doing

• Make complex adjustments to accounts, projects, contracts, and terms, individually or in bulk, based on general guidance.
• Recognize, monitor, and resolve account, contract, and billing issues.
• Verify the accuracy of calculations for prorations, coverage changes, and partial cancellations.
• Respond to and resolve complex customer billing questions through research, interdepartmental communications, and analysis.
• Process billing in an appropriate and timely manner.
• Create invoices, and projects in the ERP system and maintain system records.
• Research account inquiries, such as billing, credits, or contract/project adjustments.
• Audit billing data prior to billing and upgrade mappings and contract setup to ensure entitlements are set up correctly for support.

What you will bring

• Proficiency with strong skills in MS Office and computer systems.
• Ability to work effectively and independently to meet deadlines with minimal supervision.
• Strong English verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Exceptional attention to detail.
• Ability to manage multiple assigned tasks and work under pressure.
• Salesforce experience is a plus.

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Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, integral workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you— that’s who we’re interested in. If you have interest in this or any role

but your experience doesn’t match every qualification of the job description, that’s okay

We are an equal‑opportunity employer.