Governance, Operations Manager

Responsibilities

• Own end-to-end governance processes related to contracts and Statements of Work (SOWs) management
• Drive governance compliance by ensuring accurate and complete data within internal systems
• Lead Governance Metric Reporting, including preparing insights for Daily Standups, analyzing trends, and proactively flagging risks with recommendations
• Oversee process improvement initiatives by identifying gaps, implementing improvements, and driving adoption and enforcement
• Strengthen documentation and support process improvement by addressing key process and documentation gaps
• Support Governance Deal Reviews through analysis of contracts and Statements of Work (SOWs) to ensure alignment with governance standards
• Coordinate across Subscriber Success, Finance, and other cross-functional stakeholders to ensure alignment and execution
• Independently escalate risks and issues to appropriate stakeholders based on process requirements
• Serve as system administrator for digitized governance workflows, including maintaining data integrity, and ensuring effective process execution within internal platforms
• Operate and leverage AI tools and internal systems to enhance efficiency, reporting, and process execution

Requirements

• Bachelor’s degree (B.A./B.S.) in Business Administration, Finance, Operations, or a related field
• 2–4 years of experience in governance, operational controls, process coordination, or related functions (flexible based on demonstrated capability)
• Proficient English skills, oral and written (C1)
• Familiarity with reviewing and interpreting contracts and Statements of Work (SOWs)
• Strong ability to track workstreams, manage ownership, and drive items to completion
• Experience with process documentation, improvement, and implementation
• Experience serving as a system administrator or owner of digitized workflows, including maintaining data integrity, managing configurations, and supporting process execution within internal platforms
• Proficiency in preparing structured reports, summaries, and governance documentation
• Experience working within systems or platforms to manage operational and governance data