MRO Customer Service Representative - 1st Shift - On site | Avionics

Date Posted: 2026-08-13 Country: Mexico Location: MX-BCN-MEXICALI-238 ~ Blvd Venustiano Carranza #238 ~ BLDG 238, Desarrollo Industrial Colorado

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

The Customer Service Representative supports customers by providing information about products and services, addressing account inquiries and complaints, and coordinating with internal teams to resolve customer needs.

This role researches and consolidates information, supports shipment tracking and expediting activities, and analyzes customer interactions and service trends to identify opportunities for improved customer support and training.

What You Will Do

• Respond to customer inquiries received by telephone or electronically, provide information about products and services, address account questions and complaints, and provide follow-up on customer requests.
• Use organization and product knowledge to address more difficult customer inquiries and provide appropriate follow-up.
• Develop documentation used to resolve difficult customer issues, requests, and complaints.
• Direct customer inquiries to the appropriate department or personnel when additional support is required.
• Research published materials and secondary sources to identify information that can be recommended to customers to address their questions and requests.
• Collect and consolidate information from customer interactions and transactions and analyze customer service trends to support future training and customer service improvements.
• Coordinate with production, sales, shipping, warehouse, and other personnel to expedite or trace shipments.
• Promote applicable products or services to support business targets, as required.
• Provide after‑sales support for applicable client contracts, as required.
• Communicate effectively in English with customers and internal stakeholders through telephone, in‑person interactions, reports, and email.
• Work either first shift (6:00 a.m. – 2:48 p.m.) or second shift (3:10 p.m. – 11:10 p.m.), based on business needs.

Qualifications

• University degree or equivalent experience and less than 2 years of prior relevant experience.
• Demonstrated proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Demonstrated English proficiency in verbal and written business communications.
• Experience using SAP.
• Advanced Excel proficiency, including VLOOKUP/XLOOKUP, nested IF statements, pivot tables, charts, and data analysis for reporting and decision‑making.

What We Offer

• Excellent work environment.
• On‑site gym facilities.
• Wellness area & sports tournaments.
• Engagement events.
• Talent development programs.
• Transportation arrangements within proper radius from the site.
• Eco‑friendly parking.
• Medical & Life Insurance.

Must be authorized to work in Mexico without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Please be aware of our location: Manuel Gómez Morín #3200, Col. Rancho Hermanos Fuentes, C.P. 21190, Mexicali, Baja California, México.