Technology Operations Support - Analyst

About the job

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 60 offices in 20 countries within key global markets.

Our challenge

We are looking for a SRE/Application Support engineer with Java experience. The ideal candidate will have hands-on experience with modern backend frameworks, cloud-native technologies, and observability tools, combined with deep domain knowledge in Cards Payments systems. This role requires a strong focus on reliability engineering, distributed systems, and microservices architecture to ensure resilient and fault-tolerant financial transaction workflows.

The Role

Responsibilities:

• Monitor system performance and address complex issues to ensure smooth operation.
• Conduct thorough investigations and resolve critical incidents, performing root cause analysis to prevent recurrence.
• Implement and maintain remedies and preventative strategies to sustain system health.
• Manage application maintenance activities, including performance tuning, major enhancements, comprehensive backup and recovery processes, and developing preventative maintenance procedures.
• Lead and support service activities such as advanced access control, application installation, and retiring outdated systems.
• Ensure quality standards in documentation and reporting are consistently met.
• Monitor system alerts and execute corrective actions following established run books.
• Collaborate with cross-functional teams to ensure adherence to quality standards during development and deployment phases.
• Drive continuous service improvement by developing and maintaining best practices and knowledge repositories.
• Coordinate disaster recovery testing and lead post-implementation reviews to ensure system resilience.
• Require strong experience with ELK stack (Elasticsearch, Logstash, Kibana) for effective log management and analysis.
• Able to work on shift duty (8-hour day shift between 6AM - 8PM) in a 24/7 support organization.

Requirements:

• Java backend development with strong API usage experience.
• (Spring / Quarkus / Micronaut / Vert.x or similar frameworks).
• Experience with cloud-native technologies – Docker, Kubernetes.
• Solid understanding of distributed systems and microservices architecture
• Experience with software reliability engineering (SRE) concepts:
• Resilience and fault tolerance.
• Monitoring and alerting.
• Incident reduction and recovery.
• Strong experience in code reviews, automated testing, and defect remediation
• Knowledge around data structures, algorithms, and problem-solving skills
• Managed team of technical production support engineers in 24*7 shift based environment.
• Must have domain knowledge of Cards Payments systems.
• Understanding of E2E workflows of Authorization approval and clearing & reconciliation processes.
• Strong experience with Databases: NoSQL / Document DBs (Couchbase or similar), Relational DBs (PostgreSQL or similar).
• Observability tools: Prometheus, Grafana, Splunk and ELK (Elastic, Lomo, Kibana) logging framework.
• Experience using modern engineering tools: Git, Gradle, CI/CD pipelines.
• Exposure to observability platforms (logs, metrics, tracing).
• Experience building or improving service-level monitoring (SLIs / SLOs).
• Familiarity with CI/CD pipelines and deployment automation.
• Experience in high-availability, high-throughput systems.
• Mentoring or technical leadership experience.
• Experience building monitoring dashboards and alerting.
• Exposure to capacity planning, latency reduction, and performance tuning.
• Experience with automation and recovery tooling.
• Familiarity with platform-level monitoring and reporting.
• Exposure to complex card payments and transaction processing systems.
• Experience with orchestration and automation tooling.
• Preferably a BS or MS degree in computer science, computer engineering, or other technical discipline.
• 3+ years of software experience with good understanding of programming language and have extensive knowledge of production support processes and techniques.
• Experience with Payment Network environment.
• Mentoring and coaching the team.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 60 offices in 20 countries and the possibility to work abroad.
• Laptop/equipment.
• 12 days of paid annual leave (plus sick leave and national holidays).
• Maternity & Paternity leave plans.
• A comprehensive insurance plan including: medical, dental, vision, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving and global work culture.
• Saving funds plan for Mexico.

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.