It Service Desk Analyst Mexico, Cdmx

The Atradius Group provides trade credit insurance, surety and collections services worldwide, and has a presence through 160 offices in 52 countries.
The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit.At Atradius, we believe in personal development and the Growth Mindset.
Our Culture is based on teamwork, reliable accountability, constantly improving and unrivalled service.
Read on more on our Career site: .
Job DescriptionThe IT Service Desk Analyst will provide first and second line technical support to internal staff.
The Analyst will work with applications and systems to perform analysis, diagnosis, and resolution of staff problems.
Also, it will be responsible of duties including maintaining user records, preparing reports, and managing hardware inventories.In this position your key responsibilities will be:- Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries- Receiving, logging and managing calls from internal staff via telephone, Self Service Portal and email- Maintaining an Asset Database and track changes- 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Smartphones, Laptops, PCs and Printers- Troubleshoot basic network issues- Escalate unresolved calls to the infrastructure support team- Log all calls in the Service Desk Call Logging system (Service Now)- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner- To maintain a high degree of customer service for all support queries and adhere to all service management principlesWhat qualification should you have?
The ideal candidate will have the following profile:Required qualifications:- 2 years experience in an IT Service Desk and/or Call Centre required with strong communication skills- Incident Management experience – Managing incidents including business expectations and communication- Expertise in Microsoft 365 ecosystem (Exchange Online, Teams, SharePoint, OneDrive, Office)- Windows 11 and mobile device platforms- Endpoint management tools (Intune, SCCM) and processes- Identity and access management (Active Directory, Azure AD, MFA, SSO)- Familiar with remote working solutions from Citrix, Zscaler and Microsoft- Willingness to travel in Mexico and potential to other countries- English and Spanish language skills.
Portuguese is a plus- Available to work 100% on-siteOther qualifications:- An ITIL qualification is preferable but not essentialWhat do we offer?
- A dynamic, international and challenging work environment- Training and support to reach your full potential including the opportunity for continuous professional development- Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards- Challenging tasks with individual development and training opportunities- Salary range $20,000-$25,000 mxnEqual opportunities for allThe success of our organisation stands with the quality of our people and the ideas they have.
Insights and innovative solutions for our customers are the result of an interplay of cultures, knowledge and experience.
That is why diversity is extremely important to Atradius.
To ensure that all colleagues within Atradius can develop their qualities, we promote an inclusive culture in which everyone feels involved and valued.
We encourage and welcome everyone to apply to our positions.Do you have any questions about our offer?
Carla Ceballos and Minerva Cano, Human Resources, are available by e-mail ****** and ****** am Atradius!
- Do you want to know who we are?
Get to know Atradius colleagues in this video: ?
v=NnsgT04OpTU&t=4sAtradius is a global provider of credit insurance, bond and surety, collections and information services, with a strategic presence in over 50 countries.
The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit.
Atradius is a member of Grupo Catalana Occidente (GCO.MC), one of the largest insurers in Spain and one of the largest credit insurers in the world.You can find further information on our website: : IT Service Desk Analyst Mexico, Cdmx#J-*****-Ljbffr