Senior Analyst, Data & Analytics

Job Description Senior Analyst, Strategic Finance & Analytics

It’s a very exciting time to join Zendesk. As a leader in customer service software, marching towards our multi-billion $ in revenue as an AI-first company, we continue to push the boundaries to ensure the best customer experiences are built with Zendesk.

The Strategic Finance and Analytics team leads decision support and insights for company-wide pivotal initiatives; drives BI projects, delivers top-line key metric reporting and forecasting. We are looking for someone who is passionate about data and has the right blend of technical ability and business acumen to deliver key reports and business insights to leadership, including the CFO and C-Staff. You will be part of a small but mighty team and will play a pivotal role in shaping how the team scales with AI and delivers strategic analytics and decision support in a cross‑functional organization, partnering with Finance, Sales, Marketing, Customer Success, Product, Enterprise Data and Operations teams.

About you

You are intellectually curious and like to search for context and insight behind the numbers

You have excellent analytical and critical thinking skills

You are a strategic thinker who can see the big picture, and granular details as needed

You are a team player

You have an aptitude for framing business questions with data

You have a great work ethic with a strong desire to exceed expectations

You have excellent verbal and written communication skills and are able to communicate well across different audiences

You are a motivated self-starter who thrives working in a fast-paced, dynamic environment

You are detail oriented, resourceful and scrappy

You like tinkering with AI

Responsibilities

• Regularly report findings and key metrics to leadership, including C-Staff, to help guide decision‑making
• Using your technical skills and business acumen, you will perform analysis, build decks and dashboards to generate insights
• Develop SQL queries and perform ad hoc data analyses to understand trends and underlying drivers
• Work with cross‑functional teams to gain alignment on metrics definitions and analyses
• Collaborate with the Enterprise Data and Analytics team on technical requirements and analysis
• Use AI to automate processes to help scale the team

Requirements

• 4-7 years of prior experience in an analytics, business intelligence, or strategy consulting role
• Excellent SQL skills (experience with Snowflake is a plus)
• Experience with using AI and building AI workflows
• Experience with Business Intelligence tools
• Excellent written and verbal communication skills
• BS/BA in computer science, mathematics, economics, engineering or related degree required; Masters degree is a plus
• Previous SaaS experience a plus
• Experience building financial models and developing automated reports and dashboards

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience.

Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Equal Opportunity Statement

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.

Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

We are an AA/EEO/Veterans/Disabled employer.

If you are based in the United States and would like more information about your EEO rights under the law,

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.

If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to Ver el correo electrónico en click.appcast.io with your specific accommodation request.

What’s it like to work here?

Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.