Sr Workplace Experience Coordinator (Polanco)

Sr Workplace Experience Coordinator

Job ID: 184468

Posted: 13-Sep-2024

Service line: GWS Segment

Role type: Full-time

Areas of Interest: Administrative, Building Management

Location: Polanco, Ciudad de Mexico, Mexico

Responsibilities

• Provides supervision of the provision of Workplace Services (Reception, conference and meeting room management, audiovisual support, meetings, and events).
• Mail services, office material management, furniture management, space replacement, and office tours.
• Develops and implements Standard Operating Procedures related to the employee experience.
• Creates and maintains a culture of service excellence.
• Supervises staff assigned to workplace experience services, including establishing work schedules.
• Responds to customer requests and complaints about Workplace Experience services.
• Provides administrative support, including meeting coordination and office and workplace expertise.
• Equipment care and supply management.
• Ensures that those providing workplace experience services comply with safety standards, if company employees or third‑party service providers.

Requirements

• Bachelor’s degree in Hotelería, Gestión Institucional, Administración de Empresas or similar.
• Minimum 4 years of experience as a Manager/Concierge in Hospitality, Tourist Services, or Employee Experience Areas.
• Minimum 2 years of experience managing own work teams.
• Advanced English.
• Ability to deal with clients, with high levels of patience, tact, and diplomacy.
• Excellent time management skills and ability to multitask and prioritize work.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.