Sort Center Operations Manager, Worldwide Operations

Sort Center Operations Manager, Worldwide Operations

At Amazon México, we're working to be the most customer‑centric company on earth. To get there, we need exceptionally talented and driven people.

Our Sort Center operations represents a strategic connectivity to reach our vision. Our Site Leaders are responsible for all safety, budgetary, people development and operations objectives for an entire building. Responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the SC.

Key job responsibilities

• Own and deliver the operational budget for the whole SC, including safety, productivity, financial planning, labor planning, and operational goals
• Provide strategic level/long-term planning (3, 6, 12 months and 3Yr overview).
• Guide building culture according to leadership principles
• Set clear goals and expectations for Operations and Area Managers
• Measure performance, provides feedback, and holds leaders accountable
• Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the SC to meet and exceed business plan
• Take proactive steps to ensure that best practices are shared across all departments, shifts and among the network
• Work closely with support staff (HR, Finance, Facilities, Safety, IT and other Site Leaders/General Managers) to build and secure support and resources for projects and initiatives, as well as providing needed support and resources for other network initiatives

A day in the life

You'll be based at one of our operational sites. Spending lots of time on site will help you develop your team and collaborate on operational planning. This role has two sides. You'll manage and motivate a team of leaders. At the same time, you'll focus on long-term objectives. This includes creating contingency plans to keep operations running and mitigate against disruptions and driving initiatives that boost quality, safety and productivity. You'll be a source of accountability and a business-wide champion of best practice.

About the team

Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 3+ years of employee and performance management experience
• Speak, write, and read fluently in English

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.