Technical Support Engineer

We are WAY4Services , a software company specializing in payment processing and serving financial institutions worldwide. Our main product is a digital payments software platform WAY4 – a card processing system. We provide our payment software platform for banks, processors, telcos, national switches, fleets, and other companies across various regions globally.

Core Responsibilities

• On-call Support: Participate in scheduled shifts to provide continuous support coverage.
• Incident Management: Perform initial assessment, analysis, and resolution of client inquiries and technical issues.
• Operational Support: Support clients' daily operations within Way4 modules, addressing any errors or performance issues.
• Technical Consulting: Advise client stakeholders (IT Managers, Engineers, DBAs) on technical and functional aspects of Way4 products.
• Bug Tracking: Identify and reproduce reported issues/bugs in a test environment.
• Code & Kernel Analysis: Analyze Way4 core and custom code to pinpoint the root cause of errors.
• Escalation: Coordinate with the Development Department regarding verified bugs, system issues, and requested enhancements.
• Delivery: Deliver fixes and configuration changes to clients.
• Deployment & Training: Perform Way4 software installations and provide on-site client training when required.
• Expert Consulting: Lead advanced client training sessions and consultations (upon reaching expert proficiency).
• SLA Compliance: Ensure all support activities meet defined Service Level Agreements (SLA).

Profile Requirements

• Database Management: Solid understanding of DBMS theory and practical application.
• SQL/PL-SQL: Proficiency in SQL and PL/SQL (ability to read, write, and debug code).
• QA & Support Principles: Strong knowledge of IT system maintenance and testing methodologies.
• English and Spanish: Upper-Intermediate (B2) for professional and technical communication.
• Networking: Foundational knowledge of networking protocols, including TCP/IP.

Will be an asset

• System Expertise: Experience in implementing or supporting high-load distributed systems.
• Domain Experience: Background in FinTech (Core Banking Systems, Processing Centers) or Telecommunications.
• System Administration: Unix/Linux administration skills.

Education:

• Bachelor’s or Master’s degree in IT, Mathematics, or Physics.
• Additional degree in Finance or Economics is a significant advantage

Why Join Us?

• Career Growth: Join an established, leading payment software company where you'll have the chance to grow and increase your knowledge and responsibilities over time.
• Expert Team: Work alongside professionals in a culture of knowledge sharing and technical excellence.
• High-quality onboarding: A structured introduction program with a clear mix of theory and practice, helping you master the product and feel confident within your first few weeks.
• Hybrid Work Model: We offer a flexible hybrid schedule, allowing you to balance focused remote work with collaborative office days.

We appreciate your interest in our roles and the company. Your CV will be reviewed carefully by our HR team, and if we are ready to move forward with your application, we will contact you and explain the following steps.

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