Senior HRIS Analyst - Costa Rica

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

A Brief Overview:

The Senior HRIS Analyst supports our global Human Capital Management/HRIS systems (Core HR, talent acquisition, learning, performance, etc.) to keep HR operations running smoothly, while taking ownership of key system domains, contributing to their ongoing roadmap, and participating in broader HRIS projects including system upgrades, enhancements, and process improvement initiatives.

In this role, the Senior HRIS Analyst also serves as the primary functional subject matter expert (SME) and HRIS team advocate within the ServiceNow HR Service Delivery (HRSD) ecosystem. Working closely with the ServiceNow product owner, this individual works within the HRIS team to identify and communicate business needs and contribute to the functional roadmap for HRSD enhancements. This individual also owns user acceptance testing (UAT) for all net new and modified HRIS workflows. This person also monitors and supports the ADP Vantage-to-ServiceNow integration, partnering with IT integration teams to ensure HR data flows accurately into ServiceNow to support global HR workflows.

Beyond day-to-day system support, this role takes an active continuous improvement stance — regularly assessing how the HRIS team uses ServiceNow, identifying opportunities to enhance workflows and processes, and leveraging ServiceNow reporting, Excel, and AI-assisted analytics to surface ticket trends, bottlenecks, and actionable insights for the broader HRIS team.

Responsibilities:

• Maintain knowledge across Human Capital Management/HRIS systems (HR, payroll, talent acquisition, learning, performance, etc.)
• Serve as a subject matter expert and owner of at least one HCM system
• Maintain relationships with IT and/or software vendor to escalate tickets, manage releases, and stay informed of roadmaps
• Collaborate with HRIS team members, HR, Payroll, IT, and other appropriate teams to recommend system and process enhancements
• Participate in system implementations, upgrades, and testing
• Serve as an advocate for HRIS and HR practitioners with IT and other business areas
• Use data to inform system strategy, efficiency opportunities, and process improvements
• Optimize the use of AI appropriate to HR applications
• Use ticketing system to provide front line support to users and identify support trends
• Write and run reports from HRIS systems
• Create audits to maintain data integrity
• Maintain confidential information according to global and local data privacy laws
• Communicate technical information to users at all levels of the organization
• Participate in broader HRIS projects including regular system upgrades, enhancements, and changes that support process improvements and the evolving HR operations landscape

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Qualifications:

• Bachelor’s degree in MIS, Computer Science, Information Technology, or comparable technical/educational discipline strongly preferred
• A minimum of 5 years’ progressive experience in a related field preferred
• 5+ years’ experience working with technical support of Human Capital Management systems
• 3+ years’ experience working with technical support of ServiceNow or a similar service delivery ticketing system

Knowledge, Skills, and Abilities:

• Experience participating in the implementation and testing of at least one cloud-based system
• Experience using ServiceNow preferred
• Strong Excel skills
• Experience using databases and creating reports
• Experience working with Human Resources data and processes
• Strong organizational skills
• Self-starter, able to effectively prioritize activities with little direction
• Ability to foster and maintain strong professional relationships within and outside the department
• Ability to clearly communicate verbally and in writing

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
• Additional Perks: Employee Assistance Program, Employee Discount Program and more!

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!