Senior Manager, External Media & Pipeline Programs Guadalajara, Jalisco, Mexico

Senior Manager, External Media & Pipeline Programs

Guadalajara, Jalisco, Mexico

Role at a Glance

The Business Operations Manager is responsible for owning and delivering cross‑functional execution programs within the Office of the COO.

This role ensures high‑impact initiatives tied to revenue growth, operational efficiency, and cross‑business‑line coordination are executed with discipline, clarity, and measurable outcomes.

Operating in a multi‑business‑line environment, the Manager focuses on turning priorities into shipped results by managing follow‑through, resolving cross‑functional friction, and maintaining operational cadence.

Business Related Responsibilities

Cross‑Functional Program Ownership

• Lead second‑tier and staff‑level cross‑functional initiatives from scoping through completion.
• Define timelines, milestones, ownership, and success metrics for assigned programs.
• Ensure sustained follow‑up and escalation of blockers to drive on‑time delivery.

OKR / KPI Execution Management

• Own operational execution of the company‑wide OKR and KPI process.
• Ensure departments provide timely updates, data inputs, and action plans.
• Maintain tracking discipline and visibility across performance cycles.

Operational Rhythm & Coordination

• Drive follow‑up from Business Rhythm Meetings, ensuring actions are executed.
• Coordinate across Revenue, Finance, IT, Product, and Operations to maintain initiative momentum.
• Support execution across SaaS mapping, software implementations, and collections‑related programs.

Data & Analysis Facilitation

• Coordinate data extraction and validation to support program decisions.
• Produce structured updates and insights tied to execution outcomes.

Continuous Improvement

• Identify opportunities to improve execution standards, tooling consistency, and process efficiency.
• Support initiatives that enhance operational discipline and cross‑team clarity.

Qualifications

• 5+ years of experience in Business Operations, Strategy & Operations, Program/Project Management, Consulting, or similar operational roles.
• Proven experience leading cross‑functional initiatives from planning through execution in fast‑paced environments.
• Experience managing OKR/KPI frameworks, operational performance tracking, and accountability processes across multiple teams.
• Strong ability to translate strategic priorities into structured execution plans with clear timelines, owners, and measurable outcomes.
• Experience coordinating initiatives across functions such as Revenue, Finance, Product, IT, and Operations.
• Demonstrated ability to drive follow‑through, manage dependencies, and escalates blockers to ensure on‑time delivery.
• Strong analytical and data coordination skills, including collecting, validating, and synthesizing operational data.
• Experience producing structured updates, dashboards, or operational reports to track initiative progress.
• Strong stakeholder management and communication skills, including working with senior leadership.
• Experience working in SaaS, fintech, technology, or high‑growth operational environments preferred.

Perks

• Generous PTO and sick leave.
• Free snacks and paid lunches in the office.
• Major Medical Health Insurance.
• Food vouchers and savings funds.
• Stock options and equity.
• Access to the best tools and equipment.
• Endless growth opportunities as the company expands.

All roles are on‑site only. English resumes are required.