Mobile Technician Advisor Mexico City, Mexico (Tlalpan)

Mobile Care Technical Customer Advocate (Nokia)

Location: Mexico City, Mexico. Office: Onsite, Tlalpan, CDMX.

Technical Skills

• Core Network Expertise : Strong understanding of mobile telecom technologies: LTE, VoLTE, VoWiFi, 5G, Telco/Public Cloud (CNF & VNF), and IP Connectivity.
• Protocols : Solid grasp of TCP/IP, Routing/Switching, Network Security, Network Management, DNS, Radius, LDAP, MAP, Diameter, Policy Control and Charging.
• Troubleshooting : Advanced troubleshooting in IP, Unix/Linux environments. Skilled with network analyzers and diagnostic tools.
• Nokia Process Knowledge : Familiarity with Nokia’s internal tools and procedures is a plus.

Communication & Collaboration

• English Proficiency : Strong verbal and written skills to collaborate effectively with Altice and cross‑functional teams.
• Technical Communication : Ability to clearly articulate complex technical concepts in documentation, meetings, and presentations.
• Customer‑Facing Experience : Prior experience in client‑facing roles, including 24/7 emergency on‑call support.
• Escalation Handling : Skilled in escalation management and coordination across departments.

Additional Requirements

• Project Management : Understanding of project management methodologies.
• Business Acumen : Basic understanding of business processes and solution‑oriented development.

Qualification

• Education : B.E (Bachelor of Engineering).

External Skills and Expertise (preferred)

• Nokia CNCS (CSCF, TAS, SBC, MRF)
• Titan (eNUM)
• Nokia Registers (HSS/HLR)
• Titan.ium
• Nokia AAA
• Nokia SDL
• Nokia Cloud Signaling Director (CSD)
• Nokia MMSC, SMSC
• Nokia Container Services (NCS)
• Nokia Cloud Operations Manager (NCOM)
• Nokia NetAct

Experience

• Mobile telecom: 5 years (required)
• Care Technical Customer Advocate: 6 years (required)
• Understanding of mobile telecom technologies: 5 years (preferred)
• Nokia Process Knowledge: 5 years (required)

Compensation

Pay: $380.00 per hour.