Business Analyst (Silao)

Business Analyst

Lead I - Business Analysis

Who we are: Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of over 39,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

You Are

A production support business analyst (BA) works closely with clients to monitor and analyze situations that arise in a live production environment. The BA participates in the front-line interactions with the client and works to discuss and resolve issues and questions. The BA is also responsible for working closely with internal teams to communicate the issues identified and provide initial triage and feedback. The BA will collaborate with engineering, product, quality assurance, and other teams to resolve issues. In many scenarios, the BA will act as a technical liaison between the client and the internal production support team, relaying business issues to the internal technical team and relaying technical information and feedback to the client.

The Opportunity

• Provide front-line support to clients, ensuring the proper and optimal operation of our products.
• Diagnose, troubleshoot, and resolve client tickets, escalating to higher level personnel when necessary.
• Effectively document, track, and monitor problem resolution to ensure timely, quality service.
• Cultivate strong relationships with clients, delivering a superior customer service experience.
• Stay abreast of latest product enhancements and changes to maintain expert knowledge and provide the best possible service to our clients.
• Maintain a solid understanding of enrollment and disenrollment regulations from the Centers for Medicare and Medicaid Services (CMS).
• Understand complex issues and determine impacts to other products and processes. Support and interact with multiple clients.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need

• Willingness to support flexible hours for software releases and/or critical after-hours activity. Could include nights, weekends and/or holidays.
• Bachelor’s degree in a related field.
• Relevant combination of education and experience may be considered in lieu of degree.
• Continuous learning, as defined by the Company’s learning philosophy, is required.
• Four (4) to six (6) years of experience in health care and/or health care technology.
• Enrollment, eligibility and membership experience is a plus but can be trained.
• Proven analytical and problem-solving skills.
• Strong oral and written communication skills.
• Ability to work in a team environment.
• Proficient in prioritizing, multi-tasking and managing multiple projects.
• Proven independent worker with strong organizational and time management skills.
• Ability to communicate technical feedback in non-technical terms. Versátil and can adapt to change.

What we believe

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion, and to place people at the center of everything we do.

Humility

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity

Through business, we will better the lives of those less fortunate than ourselves.

Integrity

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.