Order Management Agent (Xico) (Valle de Chalco Solidaridad)

Order Management Agent

You will be responsible for overseeing the entire order process — from placement to delivery — ensuring accuracy, timely execution, and customer satisfaction.

This role plays a key part in managing purchase and sales orders in SAP, supporting billing and documentation processes, and collaborating with cross‑functional teams to guarantee operational excellence.

Main Responsibilities

• Accurately enter, manage, and follow up on Purchase Orders (POs) and Sales Orders (SOs) in SAP.
• Act as the main point of contact for customers regarding order status, inquiries, and issue resolution.
• Coordinate with Sales, Logistics, and Finance teams to ensure accurate deliveries and invoicing.
• Support invoice issuance, resolve billing discrepancies, and maintain data integrity within ERP systems.
• Ensure all orders comply with company policies and procedures.
• Generate reports and analyses to identify process improvements and efficiencies.
• Maintain accurate records of customer interactions and transactions.

Qualifications and Skills

• Bachelor's degree in Business Administration, International Business, Finance, or a related field.
• 1‑2 years of experience in order management, customer service, or related roles.
• Advanced English proficiency (written and spoken).
• Strong communication, organization, and problem‑solving skills.
• Ability to multitask and collaborate effectively across different teams.
• Proficiency in Microsoft Office Suite.
• Experience with SAP or other ERP systems is highly desirable.
• Experience in healthcare or tech industries is a plus (not mandatory).

Key Soft Skills

• Communication: Clear and effective when interacting with customers and internal teams.
• Problem‑Solving: Proactively identifying and resolving issues efficiently.
• Attention to Detail: Ensuring every order is processed accurately.
• Organizational Skills: Managing multiple priorities and tasks effectively.
• Customer Service Orientation: Focused on delivering exceptional service and maintaining satisfaction.
• Teamwork: Collaborating across departments and regions to ensure smooth operations.
• Adaptability: Adaptable in changing processes or systems.
• Time Management: Managing workload efficiently to meet deadlines.
• Empathy: Understanding and addressing customer needs with care and professionalism.

If you're passionate about process excellence and enjoy working in a collaborative, customer‑focused environment — we'd love to hear from you!

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