Médico Clínico — Bilingüe (Lagos de Moreno)

Responsibilities

• Answer incoming/outbound clinically related customer questions via phone in an empathetic manner.
• Support all Omnipod portfolio customers who have completed onboarding or training to ensure first call resolution and retention.
• Maintain clinical knowledge through provided learnings and trainings, to demonstrate a thorough product understanding and provide accurate information within scope when responding to customer inquiries.
• Demonstrate ability to navigate complex customer interactions using evidence‑based clinical knowledge and assessment, to promote the benefits of insulin pump therapy and explain operation and use to existing and new customers.
• Competently review and educate on diabetes data management reports within data management platforms/Omnipod products to gather insights and assist customers in HCP conversations and follow up.
• Follow standardized workflows as defined by the organization, including fully documenting all customer interactions in the Customer Relationship Management system and meeting departmental service levels and KPIs.
• Maintain compliance with HIPAA and other regulatory bodies as required.
• Perform administrative duties on a timely basis.

Minimum Requirements

• Bachelors degree in a clinical field of study
• 1–2 years’ experience working in a clinical setting with patients; experience with Type1 and Type2 diabetes is preferred
• Bilingual skills, being proficient in both English and Spanish
• Experience communicating with a wide range of audiences
• Excellent customer service skills
• Strong interpersonal communications, both oral and written
• Self‑starter who needs minimal direction; highly versatile with good business acumen
• Process‑oriented and willing to take on new tasks
• Proficiency with computers, including Microsoft Suite and Salesforce

Preferred Skills & Competencies

• Experience working with insulin pumps and continuous glucose monitoring systems, a plus
• Prior industry/commercial experience, preferred
• Experience with virtual or phone‑based clinical support or other relevant environment, a plus
• Experience providing assessment and troubleshooting via phone, preferred

Physical Requirements

• Requires sitting and standing associated with a normal office environment
• Manual dexterity is needed for using a calculator and computer keyboard

Additional Information

• This position requires in‑person, office work
• Holiday, evening, and/or weekend coverage may be necessary

Location

Onsite, Eligible for Hybrid Work