Collection Associate Ii (San Pedro Tlaquepaque)

Position

Collection Associate II

About Arrow Electronics

Arrow Electronics is a general provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions.

Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers.

With sales of $33 billion, Arrow develops technology solutions that improve business and daily life.

The company maintains 228 locations worldwide, with over 90 locations served.

Arrow is a Fortune 133 company with 22,000 employees worldwide.

About the Role

This position is part of our Collections team and will work with Arrow customers to provide them with options for payment collection.

What You're Doing

• Collects to terms – may need to elevate cash flow problems according to management reporting structure.
• Takes appropriate action such as credit hold; ability to work independently done with little or no guidance.
• A/R disputes – works with customer to determine reason(s) for non-payment of invoices and queries the specific invoice(s) for action.
• Works on disputes that have been researched and collects outstanding balance if applicable.
• Credit – A/R exposure, facilitating sales and managing risk by reviewing order release and customer master file; releasing orders as appropriate; setting limits or order releases based on research; elevating to field sales and credit manager as necessary.
• Identify bad debt and set reserve.
• Process improvement – identify root causes, recommend and implement solutions.
• Establish/update best collection practices.
• Acts as a technical specialist on certain types of transactions and provides guidance and assistance to sales and customers.
• Demonstrate independent thinking and work with little or no direction.
• May need guidance or approval on highly complex issues.

What We Are Looking For

• 2-4 years of experience.
• 4-year degree desirable or high school graduate with equivalent related experience – supports large global customers.
• Strong MS Excel experience and attention to detail.
• Excellent verbal and written communication; must be fluent in English.
• Completes work with a limited degree of supervision.

Benefits

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 floating days
• sick days, and holidays
• Vision and dental assistance
• Life insurance
• Healthcare insurance
• 10% food/pantry vouchers
• Restaurant vouchers
• 13% savings fund
• Tuition reimbursement
• Growth opportunities, and more!

Compensation

Annual Hiring Range/Hourly Rate: $21,****** - $32,****** MXN Monthly

Location

MX - JAL - Tlaquepaque, Mexico (HPE Guad office)

Time Type

Full time

EEO Statement

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)