Shift Manager Grey Kangaroo, Last Mile Operations

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

Amazon is seeking Station Manager with the chance to be based in Puebla, MX. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Three key areas that you will always focus on are safety, service quality, customer experience, and productivity of your department.

Main activities are:

• 1. Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building’s goals.
• 2. Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.
• 3. Proactively identify and lead process improvement initiatives and Lean tools.

Supervisory Responsibilities

You will be part of the Amazon Logistics Team, responsible of the day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.

Leading a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.

You are responsible for ensuring that you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs.

In addition, one of the most important aspects of your job is to lead change at internet speed… innovation has made us the global company that we are today.

Help in daily operations: Receive, scan, lift and move shipments up to 25 kgs. Each

Route shipments within the AMZL coverage area.

Support and assign job duties to process assistants.

Due to the nature of Amazon’s business, being able to adapt to sudden changes and growth according to operational necessities.

Track & monitor sorting operation and driver’s dispatch.

Key job responsibilities

Technical Supervisory Responsibilities

Distribution Center / Fulfillment Operations

Oversee end-to-end fulfillment center operations including inbound receiving, stowing, picking, packing, and outbound shipping processes to ensure on-time delivery targets are met.

Manage inbound operations: coordinate dock scheduling, trailer unloading, freight receiving, and product putaway to optimize throughput and minimize dwell time.

Manage outbound operations: oversee pick, pack, and ship processes ensuring order accuracy, cycle time adherence, and carrier dispatch schedules are met.

Monitor and drive key operational metrics such as Units Per Hour (UPH), Throughput Per Hour (TPH), and Cost Per Unit (CPU) across all fulfillment processes.

Inventory Management

Lead and execute cycle count programs to maintain inventory accuracy above established thresholds (e.g., 99%+ bin accuracy).

Conduct root cause analysis on inventory discrepancies, implementing corrective actions to reduce shrinkage and misplacement.

Manage ASIN selection processes including slotting optimization, bin assignment, and product placement strategies to maximize pick efficiency and storage utilization.

Oversee inventory health metrics including aged inventory, excess and obsolete stock, and sellable/unsellable unit reconciliation.

Demand Planning & Inventory Projections

Collaborate with planning teams to analyze demand forecasts and translate them into labor and capacity plans for the fulfillment center.

Develop and maintain inventory projection models to anticipate stock levels, identify potential stockouts, and support replenishment decisions.

Perform demand analysis leveraging historical data, seasonal trends, and promotional calendars to ensure adequate staffing and space allocation.

Partner with upstream supply chain teams to align inbound volume projections with warehouse capacity and labor availability.

Continuous Improvement & Operational Excellence

Identify and implement process improvements across inbound, storage, and outbound workflows using Lean, Kaizen, or Six Sigma methodologies.

Leverage Warehouse Management Systems (WMS) and data analytics tools to monitor real-time operational performance and drive data-informed decisions.

Ensure compliance with standard operating procedures (SOPs) for receiving, storage, inventory control, and shipment preparation.

Lead cross-functional coordination between transportation, inventory, and fulfillment teams to resolve bottlenecks and ensure seamless end-to-end operations.

A day in the life

The manager is responsible for maintaining safety standards, quality control, and process improvements while handling administrative duties and resolving operational challenges. They must excel in both people management—including coaching, development, and conflict resolution—and operational management, such as load planning and route optimization. Success in this role demands strong leadership abilities, excellent problem-solving skills, and the capacity to make quick decisions in a fast-paced environment, all while ensuring customer satisfaction and maintaining Amazon's high delivery standards.

Basic Qualifications

• Bachelor's degree or equivalent
• 2+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
• Knowledge of Kaizen and Lean methodology techniques
• Speak, write, and read fluently in English

Preferred Qualifications

• 2+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.