Delivery Analyst / Client Support

Delivery Analyst / Support Analyst

Looking to build a career in technology?

Acxiom is seeking a Delivery Analyst to join our Support team in Mexico City. This role is ideal for someone with strong technical aptitude, excellent communication skills, and a passion for troubleshooting and helping clients succeed.

You’ll support enterprise applications, resolve user issues, manage support tickets, and gain exposure to cloud technologies, compliance processes, and identity-related solutions in a global technology environment.

What You'll Do

• Provide Tier one application support for clients and internal users
• Troubleshoot issues such as account access, password resets, user provisioning, and system outages
• Manage and track support requests through Salesforce and other ticketing tools
• Document issues, resolutions, and support activities
• Support client onboarding, platform demonstrations, and user training
• Collaborate with technical teams to escalate and resolve complex issues
• Assist with cloud-based operational support activities
• Participate in SOX audit support and compliance-related processes

What We're Looking For

• Bachelor's degree or relevant IT/support experience
• Strong communication and customer service skills
• Ability to troubleshoot and solve problems independently
• Excellent attention to detail and organizational skills
• Experience with Microsoft Office
• Comfortable managing multiple priorities in a fast-paced environment

Preferred Qualifications

• Experience with Salesforce, Jira, or similar ticketing systems
• Exposure to cloud platforms (AWS, Azure, or GCP)
• Basic SQL or PL/SQL knowledge
• Understanding of PII, identity-related solutions, or SaaS applications

What Will Set You Apart

• Curiosity and desire to learn new technologies
• Strong troubleshooting mindset
• Professional communication with both technical and non-technical users
• Ability to identify issues, take ownership, and know when to escalate

This is an excellent opportunity for an early-career technology professional looking to develop skills in application support, cloud operations, enterprise systems, and client-facing technology solutions. Please submit CV in English