Customer Success Manager (Xico)

Overview

Position Objective- Plan, Manage and Control the operation of all pilots in Mexico, as well as the development of projects, strategic and operational objectives, with a focus on Internal/External customer satisfaction.Strengthen and promote the development of strategies to growth the business in the market.

Responsibilities

• Establish work plans for the areas under your responsibility according to the company's objectives.
• Review, analyze and improve the performance metrics of the areas in charge.
• Attention and follow-up to cases that require personalized attention.
• Review, control and carry out strategies that lead to compliance with the established objective.
• Provide continuity to skill growth to the customers.
• Periodically present results and action plans.
• Identify opportunities and participate in projects that allow us to achieve the mission, vision, values, policy and quality objective.

Desired skills

• College
• Advanced English
• Customer Success Manager with 3 years of experience
• Trainer, Implementation and Monitoring of Projects
• Automotive (engines, mechanical) Training
• Willing to travel up to 2 weeks a month
• Good communication skills, friendly and personable while being a quick learner
• Written English and Spanish mandatory
• Heavy duty mechanical knowledge

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Customer Service

Industries: Software Development