ServiceNow Senior Consultant

ServiceNow Developer–Senior Consultant – Americas Delivery Mexico (ADMX)

Are you an experienced, passionate pioneer in technology? A ServiceNow Developer Senior Consultant who wants to work in a collaborative environment? As an experienced ServiceNow Developer Senior Consultant you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Americas Delivery Mexico (ADMX) leverages scale and talent to provide high quality, cost-effective service to our clients.

ADMX is part of Deloitte’s Global Delivery Network, with centers in the United States, Romania, India, Spain, China, and the Philippines. Based in Queretaro, Mexico, ADMX leverages scale and talent to deliver high-quality, cost-effective consulting services, driving operational efficiency and business value for our clients.

We are a diverse team of professionals dedicated to client service, continuous learning, and making a positive impact for our clients, our people, and society.

Work you’ll do/Responsibilities

As a Senior Consultant, you will work with diverse global clients across a wide range of industries. You will have a variety of clients facing responsibilities such as diagnosing issues using advanced analytical techniques, interviewing staff, formulating and making recommendations, and helping clients implement proposed solutions. The ServiceNow Senior Developer will lead the design, development, and implementation of complex solutions on the ServiceNow platform. This role involves mentoring junior developers, ensuring best practices, and driving the strategic direction of ServiceNow implementations.

The Team

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heartof-the-business solutions.

Qualifications

Required

• 6-10+ years of consulting and/or industry experience.
• Completion of course of study/Egresado in Computer Science/IT/Computer Engineering, or any pertinent field or industry, or equivalent years of experience.
• Responsible for supporting and leading project workstreams and/or teams.
• Identifies key drivers, defines problems and proposes solutions.
• Advanced English level.

Preferred

• Advanced ServiceNow Expertise: Proven experience designing, configuring, and optimizing ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or similar platforms. Experience with custom application development and complex integrations is highly valued.
• Technical Leadership: Ability to architect end-to-end ServiceNow solutions, guide technical teams, and set standards for development, integration, and platform best practices.
• Strategic Consulting: Strong capability to translate business objectives into ServiceNow solutions, advise clients on platform strategy, and identify opportunities for digital transformation and process improvement.
• Project Delivery: Demonstrated success leading ServiceNow implementations, managing project timelines, resources, and deliverables, and ensuring high-quality outcomes.
• Stakeholder Engagement: Excellent skills in engaging with senior client stakeholders, facilitating workshops, gathering requirements, and presenting solution recommendations.
• Quality Assurance & Testing: Experience developing robust test plans, overseeing user acceptance testing (UAT), and ensuring solutions meet business and technical requirements.
• Continuous Improvement & Innovation: Proactive approach to identifying system enhancements, driving adoption of new ServiceNow features, and promoting continuous learning within the team.
• Documentation & Knowledge Sharing: Ability to create comprehensive technical documentation, user guides, and training materials, and to mentor junior consultants and client teams.
• Collaboration & Communication: Strong interpersonal and communication skills, with a track record of effective collaboration in global, cross-functional teams.
• ITIL & Industry Standards:Deep understanding of ITIL v3/v4 frameworks and their application within ServiceNow environments.
• Certifications: o ServiceNow Certified Application Developer (CAD) or o ServiceNow System Administrator (CSA).

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Accommodations

We are committed to providing equal opportunity and reasonable accommodation for people with disabilities. To request a reasonable accommodation, contact our Talent Relations team at Ver el correo electrónico en click.appcast.io As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.