DevOps Specialist (Guadalajara)

Location: Mexico‑Guadalajara (AM)

Responsibilities

• Engineering - Design, develop, modify and integrate complex infrastructure automation and deployment systems; Ensure code and configuration are maintainable (IaaC), scalable and supportable; Use extensive knowledge & expertise of the Amdocs product/solution and technologies to support the direction of the infrastructure solution. Follow Amdocs software engineering standards, applicable software development methodology (such as design‑led thinking, DevOps) and release processes. Promote system reliability and operability. Serve as an expert on specific technology.
• Investigation - Investigate infrastructure issues by reviewing/debugging CI/CD pipeline and runtime environments and providing fixes (analyze and fix bugs) and workarounds. Review changes for operability to maintain existing software solutions. Highlight risks and help mitigate them from technical aspects.
• Technical Expertise - Serve as a highly specialized Technology / Product expert, acting with high autonomy to deliver agreed technical objectives. Provide technical expertise in terms of Infrastructure architecture usage for functional and non‑functional aspects; Obtain a strong technologies context understanding while making technical decisions and solving technical issues; Able to resolve significant and unique problems that have a high level of complexity.
• Innovation & Continuous Improvement - Promote continuous improvements/efficiencies to the product life cycle and business processes by utilizing common tools and different innovation techniques and guiding the reuse of existing ones.
• Stay up to date with new technologies in practice in the industry.
• Team Work and Collaboration - Collaborate and add value through participation in peer reviews, provide comments and suggestions, and work with teams to achieve goals. Serve as the technical focal point with other teams to resolve issues.
• Quality and SLAs - Contribute to meet various SLAs and KPIs as applicable for the organization - for example, Responsiveness, Resolution, Software Quality SLAs, etc.. Ensure that assigned tasks are completed on time and that delivery timelines are met in accordance with the organization’s quality targets.
• Onboarding and Knowledge Sharing - Onboard new hires and train them on processes, share knowledge with team members, take an active role in technical mentoring within the team and elevate the team’s knowledge.

Qualifications

• Proven experience in CI/CD and MS areas, including Configuration Management and continuous integration tools (Jenkins, BitBucket, Nexus), in designing complex solutions based on Automation Tools and Deployment on common cloud computing platforms (OpenShift, AWS, Azure and/or GCP, etc.), skilled with several third party tools (e.g. Postgres, Cassandra, Helm, Groovy, Nagios, Liquidbase, Couchbase)
• 4-5 years of experience with infrastructure-as-code and configuration-as-code, including one or more tools - CloudFormation, Ansible, Chef, Puppet, SaltStack, Terragrunt and Terraform
• Script development experience of 4-5 years + IT experience in one of the common languages (Python, Groovy, Bash)
• Deep understanding and experience in DevOps ecosystem and IT operation systems
• Hands on experience in build, release, deployment and monitoring of cloud-based scalable distributed systems
• Rich experience in infrastructure / foundations / IT for at least 5-6 years, working in an agile development environment
• Experience designing & implementing TLS, and Load balancing and High availability for cluster/Hybrid production-like environments

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce.