Senior Warranty Analyst (Toluca de Lerdo)

Main Activities

• Generate the growth projection of warranty spend and cost savings to report monthly results, objectives, and challenges at the Integral Warranty Forum.
• Act as the CCA Mexican representative for all Global Warranty Management system enhancements deliverables.
• Work with local teams in innovation projects that improve the warranty process and contribute to expense reduction.
• Solve distributors and Aftersales district managers questions related to Global warranty system, when facing claim processing issues.
• Successfully execute Warranty and Service Excellence programs and deliver dealer network results.
• Manage the culture within their team, hold themselves and others accountable for demonstrating GM values and cultural behaviors.
• Perform other related duties as assigned.

Qualifications

Required

• Bachelor’s degree in engineering or economics or similar experience.
• 3 to 5 years of experience in a similar position.
• Big Data Management.
• Power BI (mandatory).
• Databricks.
• Statistical knowledge and data interpretation.
• Excellent communication skills and time management.
• Ability to express ideas, problems, solutions, recommendations in English.
• Ability to create budget reports and track expenses.

Preferred Qualifications

• Subject Matter Expert (SME) for GWM.
• Master's degree in data mining related field.
• Knowledge and experience in vehicle components and repairs.
• Field experience with dealers.

Competencies

• Strong customer focus.
• Results oriented.
• Self-motivated and self-directed.

Hybrid position: 3 days at office, 2 days working from home.

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.

If you need a reasonable accommodation to assist with your employment, please mention it to the recruiter.

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.