Cloud System Engineer (Xico)

General Information

• Country: Mexico City
• Job ID: *****
• Department: SaaS
• Experience Level: MID_SENIOR_LEVEL
• Employment Status: FULL_TIME
• Workplace Type: Hybrid

A Day in the Life

• Operate in a 24x5x365 support environment, ensuring system uptime and reliability.
• Execute scheduled tasks and operational procedures within defined service and quality standards.
• Collaborate with internal teams to resolve incidents, fulfill service requests, and support project delivery.
• Participate in training programs and assist in onboarding and mentoring new team members.
• Manage daily operational tasks following established processes and documentation standards.
• Perform additional duties as assigned by leadership.

Basic Qualifications

• Experience in system administration or cloud operations.
• Experience with Windows/Linux system administration.
• Experience in cloud computing platforms, particularly Amazon Web Services (AWS).
• English communication skills—verbal and written.
• Experience documenting technical changes and automation efforts.

Preferred Qualifications

• AWS certification (e.g., AWS Certified Cloud Practitioner or Associate-level).
• Scripting skills in Python, PowerShell, or similar languages; familiarity with AWS SDKs.
• Knowledge of IIS/Tomcat, Active Directory, databases, and operating systems.
• Experience in a customer service or client-facing technical support role.

Why Join Us

• Opportunity to work with cutting‑edge cloud technologies.
• Collaborative and growth‑oriented work environment.
• Continuous learning and certification support.
• Exposure to enterprise‑level systems and global operations.