Customer Service Manager (Industry) (Tijuana)

Descripción y detalle de las actividades

• Manage and develop relationships with strategic accounts in the industrial sector.
• Lead, supervise, and coordinate the assigned team within the Customer Service business unit, ensuring compliance with goals and quality in customer service.
• Ensure compliance with deliverables related to the introduction of new products
• Collaborate with logistics, production, quality, engineering, and finance.
• Prepare performance reports, KPI analysis, and presentation of results.
• Participate in audits, follow-up meetings, and client presentations.
• Coordinate and attend client visits, audits, and sales meetings.

Experiencia y requisitos

• 4 years of experience as a supervisor or manager, ideally in customer service or account management in the industrial or maquiladora sector.
• Advance english
• knowledge in supply chain management and project management
• Ability to generate long-term business relationships
• Availability to travel with Visa
• High results-orientation, organization and strategic focus

Beneficios

• Beneficios de acuerdo a la LFT
• Fondo de ahorro
• Transporte
• Caja de ahorro
• Servicios medicos en planta
• Comedor

Datos de la vacante

• Número de vacantes: 1
• Área: Ventas/Comercial
• Contrato: Permanente
• Modalidad: Presencial
• Turno: Diurno
• Jornada: Tiempo Completo
• Estudios: Carrera con título competente
• Inglés: Hablado: Avanzado, Escrito: Avanzado
• Disponibilidad p. viajar: No